Abraham Effiong
Customer support
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About
Customer Support and Community Specialist with 4+ years of experience managing global Web3 and fintech communities, delivering high-volume technical and financial user support, and leading operational functions across remote-first environments. Proven track record managing 10,000+ member communities on Discord and Telegram for blockchain protocols across London, Dubai, and Mumbai.
Experienced in DeFi financial support including transaction diagnostics, gas fee analysis, cross-chain troubleshooting, and account management.
Background in education, logistics operations, and hospitality has built a rare combination of technical knowledge, people skills, and operational discipline. Recommended directly by Jeroen Develter, CEO of Persistence Labs, for Community Management, Customer Support, and Customer Success roles. Eligible for UK Skilled Worker visa sponsorship. Fully open to relocation across the UK and Europe.
Experience
Web3 Community Manager & Customer Support Specialist (2021–Present):
Managed Discord and Telegram communities for blockchain protocols including Quicksilver Protocol, Persistence One, pSTAKE Finance, OmniFlix Network, and Sentinel dVPN. Handled day-to-day member support, moderated high-volume channels, resolved user tickets, and kept communities engaged during product launches and governance updates. Built and maintained bot configurations (Carl-bot) for community moderation and onboarding.
Founder, AJ Story Lab (2025–Present)
Built a freelance AI video production brand producing short films and drama series for YouTube, TikTok, Instagram, and Facebook. Manage the full pipeline from scripting to final edit using Grok AI, ElevenLabs, Runway ML, and Adobe Premiere Pro. Delivered client projects and grew a multi-episode original series.
Physics and Mathematics Teacher (2017–2021): Taught secondary-level physics and mathematics, breaking down complex concepts for diverse student groups — a skill that carries directly into explaining technical issues clearly to non-technical users in support roles.
