Atinuke Odeyemi

I am a versatile Operations Specialist, Executive Assistant, and AI Systems Operator with over 4 years of experience supporting remote executives and scaling businesses. I specialize in turning chaotic operational workflows into organized, predictable, and automated systems.

My background uniquely combines high-touch human support, such as managing high-volume customer inquiries on Zendesk/HubSpot and overseeing C-level executive calendars, with modern technical execution. I build custom AI prompt routines and no-code automations using Zapier and Make to cut routine administrative processing times down from hours to seconds.

From architecting centralized knowledge hubs in Notion to designing decision-ready Excel dashboards and managing day-to-day administrative logistics, I take full ownership of back-office operations so founders and leadership teams can focus purely on strategic growth.

Customer Experience & Collections Specialist at FairMoney Microfinance Bank (2023 – 2025)

• Managed a portfolio of 300+ customer accounts, delivering consistent and professional service across inbound and outbound communication channels. • Handled escalated customer disputes and billing queries with empathy and efficiency, achieving high resolution rates within agreed SLAs. • Negotiated personalized payment plans and settlements, balancing customer welfare with business recovery targets. • Analyzed account data using Excel and internal CRM systems to identify at-risk customers and proactively initiate outreach before accounts became delinquent. • Maintained meticulous records of all customer interactions and case outcomes in compliance with regulatory requirements. • Collaborated with cross-functional teams (credit, operations, and compliance) to streamline customer-facing processes and reduce resolution turnaround time. • Delivered courteous, solution-oriented responses that consistently upheld the bank's service standards and customer satisfaction objectives.

Legal Secretary & Client Liaison at His Grace Chambers, Akanni Sanni & Co. (2015 – 2018)

• Served as the primary point of contact for prospective and existing clients, managing communications via phone, email, and in-person meetings. • Drafted, reviewed, and filed legal correspondence and case documents with high accuracy and strict confidentiality protocols. • Coordinated appointment scheduling and client follow-ups, ensuring a seamless and professional client experience.

Administrative Assistant (Industrial Training) at Arkbo Movers (2014-01 – 2014-12)

• Managed front-desk operations, fielding and redirecting client enquiries to the appropriate departments with professionalism. • Prepared and distributed internal correspondence, memos, and operational reports as directed by senior management. • Coordinated daily scheduling and logistics support, contributing to smooth office operations.

B.Sc. in Computer Science – Olabisi Onabanjo University (2016-01 – 2021-12)

National Diploma in Computer Science – Kwara State Polytechnic (2012-01 – 2014-12)