Odulusi Timileyin
Customer Service Representative
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About
Reliable and detail-oriented Customer Service Representative with 4+ years of experience providing administrative, customer-facing, and data management services to remote and on-site teams. Skilled in managing high-volume client communications, maintaining CRM accuracy (HubSpot, Zoho, Genesys Cloud CX), and delivering timely resolutions across phone, chat, and email channels. Adept at multitasking, problem-solving, and maintaining strong client satisfaction in fast-paced international environments.
Experience
Customer Service Representative (Remote) at TeamTech Services (2024-04 – Present)
- Delivered end-to-end customer support across phone, chat, and email channels using Genesys Cloud CX and Zoho CRM.
- Logged and tracked inquiries, ensuring full resolution within established SLAs.
- Partnered with technical teams to escalate issues, improving response time for Tier 2 tickets by 25%.
- Trained three new hires on CRM data accuracy, communication etiquette, and company support processes.
- Achieved a 97%+ customer satisfaction (CSAT) rate and contributed to a 15% reduction in customer churn.
Customer Service Representative at United Bank for Africa (UBA) (2021-09 – 2024-02)
- Handled customer inquiries, account updates, and service complaints across banking channels.
- Supported financial transactions and maintained accurate customer profiles.
- Consistently received positive feedback and a 98% customer satisfaction rating.
Customer Service Representative at Access Bank (2020-02 – 2021-07)
- Assisted customers with account queries, card services, and transactions.
- Ensured timely resolution of complaints and escalated complex issues to management.
- Maintained accurate records and consistently received positive customer feedback.
Customer Service & Data Entry Support (Remote) at Rapid Solution (2020-06 – 2020-12)
- Responded to customer inquiries via email and chat, providing timely and accurate information.
- Maintained and updated company databases to ensure data accuracy and consistency.
- Assisted in scheduling appointments and coordinating virtual meetings across teams.
- Prepared and formatted reports, presentations, and digital documents for internal use.
- Supported administrative tasks including record keeping, documentation, and communication follow-ups.
Data Entry Clerk at Ablegod System Logistics (2019-12 – 2020-03)
- Entered, verified, and updated high-volume data records with 99% accuracy.
- Maintained digital filing systems and company databases.
- Generated daily performance and compliance reports.
Education
Bachelor of Science (B.Sc.) in Physiology – National Open University of Nigeria (NOUN) (2021 – 2024)
