Adaobi Ozigbo

To leverage my strong interpersonal communication and problem-solving skills to provide exceptional in-flight service and ensure a safe, comfortable, and positive experience for all passengers. I am eager to contribute to a positive team environment and uphold the highest standards of safety and hospitality.

Customer Service Representative at Luchi Global (2023-01 – Present)

• Answered customer calls, emails, and chats, providing accurate and timely information about products or services.
• Listened to customer complaints, empathized with concerns, and provided prompt and fair solutions.
• Handled customer requests like order cancellations, returns, or exchanges.
• Maintained and updated customer records, ensuring accuracy and completeness of information.

Marketing Coordinator at Peak Eye Care (2020-01 – 2023-12)

• Assisted in planning, executing, and tracking marketing campaigns across various channels, including social media, email, and events.
• Coordinated and executed events, such as eye product launches and free consultations for our customers.
• Collaborated with cross-functional teams, including sales, product, and creative, to ensure aligned marketing efforts.

Public Affairs Intern at Transmission Company of Nigeria (TCN) (2019-01 – 2020-12)

• Monitored media coverage and social media to identify reputation risks and opportunities.
• Served as the primary contact for media inquiries.
• Developed and implemented crisis communications plans to protect TCN's reputation in the event of an emergency or crisis.

B.Sc. in Mass Communication – Abia State University, Uturu Okigwe (2011-01 – 2014-12)

NYSC Certificate (2020-01 – 2020-12)

Senior Secondary Certificate Examination (SSCE) – Command Day Secondary School Ikeja (2003-01 – 2008-12)

First School Leaving Certificate (FSLC) – Lagos State Model Nursery/Primary School (2000-01 – 2002-12)