Adediji Peace

Versatile and results-driven professional with close to three years of experience in customer service leadership, public relations, media, and client advisory. Adept at managing end-to-end customer journeys from onboarding and enquiry handling to retention and escalation resolution while leveraging HubSpot CRM, Google Workspace, Microsoft 365, LinkedIn Sales Navigator and Exa.ai to optimize engagement, lead generation and outreach. Proven track record in crafting compelling communication strategies, executing media campaigns, hosting broadcasts and delivering impactful training advisory.

Recognized for building strong client relationships, driving satisfaction and aligning organizational services with stakeholder needs.

BUSINESS DEVELOPMENT EXECUTIVE - Channel Hunters - Remote, Delaware, United States

(2025-09)

• Identified and pursued new business opportunities with Managed Service Providers (MSPs) in IT services, cybersecurity, and cloud computing.
• Served as the main contact for prospects, conducting needs assessments and delivering tailored solutions to boost engagement and conversions.
• Scheduled and coordinated high-quality appointments between MSP clients and internal sales/technical teams, driving deal progression.
• Managed the full sales pipeline using Retriever CRM and tracked productivity with Hubstaff, ensuring accurate follow-ups and optimized workflow efficiency.
• Built and maintained strong client relationships, fostering repeat business and long-term opportunities.
• Prepared proposals, reports, and communications using Microsoft 365 and Outlook, maintaining professionalism and timely information flow.
• Collaborated with internal teams to refine messaging and enhance customer experience based on feedback and market insights.
• Conducted market and competitor research to identify trends and inform strategic business growth.

CUSTOMER SERVICE TEAM LEAD - Certification Edge (CEED ACADEMY) - Hybrid, Lagos state, Nigeria

(2025-04 - 2025-08)

• Led the Customer delight team to deliver tailored onboarding and continuous support, ensuring customer satisfaction, retention and long-term relationships across SaaS style learning platforms.
• Handled client enquiries and concerns via phone, email, and chat ensuring timely professional response and seamless customer experiences.
• Utilized HubSpot CRM, Go High Level (GHL), Google Workspace, Spreadsheet and an Escalation Log to accurately document and track customer interactions, transactions, feedback and complaints for process improvement.
• Monitored and escalated client issues to relevant departments, ensuring prompt resolution and preventing service disruptions.
• Provided expert product knowledge and guidance, enabling clients to maximize value and use their LMS (Learning Management System) to achieve their goal of becoming globally certified.
• Analyzed and improved customer service processes, contributing feedback that enhanced efficiency, engagement, and overall customer success strategies.
• Collaborated with internal teams to enhance sales and marketing automation workflows, improving client engagement efficiency and customer success outcomes.
• Implemented proactive follow-up measures and personalized solutions that increased client retention by 30% and strengthened loyalty rates.

CERTICATION ADVISORY MANAGER - Certification Edge (CEED ACADEMY) - Hybrid, Lagos state, Nigeria

(2025-01 - 2025-04)

• Advise professionals and corporate clients on globally recognized certifications in Human Resources, Project Management, Business Analysis, and Agile practices, aligning training programs with career goals
• Oversee client consultation, guiding them through certification pathways and ensuring alignment with industry requirements.
• Conducted audio and video-based client consultations and onboarding walkthroughs, ensuring smooth transitions, clear platform understanding, and high user adoption rates
• Develop and implement sales strategies to drive enrollment and increase participation in training programs.
• Leveraged LinkedIn Sales Navigator and Exa.ai for targeted lead generation and personalized outreach, enhancing client acquisition and conversion rates.
• Provide tailored recommendations to clients based on career aspirations and industry trends.
• Maintain strong relationships with corporate clients and individual professionals to foster long-term partnerships
• Assist in post-training support, ensuring candidates are well-prepared for certification exams.

LEAD RESEARCH & APPOINTMENT SPECIALIST (REMOTE) - FREELANCE - Remote

(2024-08 - 2024-12)

• Identified expert-level prospects on LinkedIn Sales Navigator, targeting decision-makers in management and related functions
• Performed both inbound and outbound calling, engaging leads and qualifying interest.
• Conducted appointment setting, scheduling calls or meetings between prospects and sales representatives.
• Managed and updated contact and outreach data in HubSpot CRM, tracking touchpoints, responses, and status changes.
• Crafted personalized outreach messages (calls / emails) to increase response and conversion rates.
• Collaborate remotely with clients and internal teams to refine outreach strategies and meet weekly performance targets.
• Maintain consistent professionalism, adaptability, and attention to detail in high-volume calling environments.

VIRTUAL ASSISTANT (REMOTE) - FREELANCE - Remote

(2024-04 - 2024-08)

• Managed the director’s email inbox, drafting, proofreading, and prioritizing correspondence to ensure efficient communication and workflow.
• Scheduled and coordinated meetings across multiple time zones, preparing agendas and taking minutes where required.
• Conducted online research and prepared briefing documents to support strategic decision-making.
• Utilized collaboration and productivity tools including Zoho CRM, Google Workspace, Microsoft Office Suite, Zoom, and Google Meet to streamline workflow and maintain productivity.
• Organized and maintained digital files, records, and presentations for easy access and accuracy.
• Researched and identified potential business leads, generating high-quality prospects with strong conversion potential.
• Handled sensitive information with confidentiality and professionalism.

PUBLIC RELATIONS ASSISTANT - 2 Division Nigerian Army Headquarter - Oyo State, Nigeria

(2023-05 - 2024-04)

• Maintained daily documentation of signals from various army units, ensuring efficient communication and record-keeping.
• Worked with army officers in managing the cooperate headquarters comprehensive public relations program. including speeches preparations, addressing serious issues, media relations, organizing special events.
• Assisted in the Coordination of in-house documentation including Army publication.
• Responsible for writing key communication documents including media briefings, event reports, among others.
• Performed other duties as assigned.

INDUSTRIAL TRAINING - Metropolitan Broadcasting Service Limited - Oyo State, Nigeria

• Provided general and editorial support to the staff as requested.
• Featured in several news and program presentation.
• Assisted in creating contents and conducting interviews with subject matter experts.
• Worked directly with senior staff and participated actively in studio duties.
• Performed other duties as assigned

BSc. - Mass Communication - Kwara State University, Ilorin, Kwara State, Nigeria (2022)