Adeife Omolade
Customer service supervisor
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About
My name is Adeife Omolade,I am highly skilled and motivated Contact Center Supervisor with over 3 years of experience. Proven ability to lead and develop a team, ensuring excellent customer service and satisfaction. Strong communication and problem-solving skills, with a track record of meeting and exceeding performance targets. Seeking a challenging position to utilize my expertise and contribute to the success of a dynamic organization.
Experience
Contact center supervisor
Fouani Nigeria Limited.
Implemented a comprehensive training program for new contact center agents,
resulting in a 20% increase in first-call resolution and a 15% decrease in average call handling time.
Led a team of 35 contact center agents, providing ongoing coaching and performance feedback, resulting in a 10% increase in customer satisfaction scores within six months.
Developed and implemented quality assurance processes, including call monitoring and performance evaluations, resulting in a 25% improvement in agent adherence to company policies and procedures.
Collaborated with cross-functional teams to identify and address system issues,
leading to a 30% reduction in system downtime and ensuring uninterrupted customer service.
Skil
Education
Kwara state, Nigeria
Banking and Finance | Higher National Diploma (2017 – 2019)
Kwara State Polytechnic
(2014 – 2016)
Kwara State, Nigeria
Banking and Finance | National Diploma
