Adetula Eniola
Customer service specialist with a track record of delivering exceptional support
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About
Customer service specialist with a track record of delivering exceptional support, skilled in handling inquiries through various channels and resolving issues promptly. Committed to maintaining a positive, customer-centric approach that enhances the overall experience for clients and the organisation.
Experience
Customer Service Representative at Blooms Micro Finance Bank Limited (2024-01 – Present)
- Handled customers' files and maintained accurate records
- Resolved customer complaints promptly and professionally
- Reminded customers of upcoming and overdue payment dates
- Recovered outstanding loans through effective customer engagement
Customer Service Representative at Outcess Solutions Nigeria (Multichoice) (2022-02 – 2023-01)
- Managed incoming and outgoing calls and various customer service-related tasks
- Handled telesales activities
- Used software such as X-Lite and CRM for proper documentation
Cashier at Food Headquarters (2021-01 – 2022-01)
- Kept accurate daily records of sales transactions
- Maintained accuracy of prices and processed customer payments
- Operated the cash register, handling cash, card, and other payment methods
- Provided friendly, prompt service to customers at the point of sale
Education
Bachelor of Science in Entrepreneurship – Ekiti State University, Nigeria (2023-01)
Senior School Certificate Examination – Command Day Secondary School, Ikeja, Lagos (2017-07)
First School Leaving Certificate – Command Children School, Ikeja, Lagos (2011-05)
