Adetula Eniola

Customer service specialist with a track record of delivering exceptional support, skilled in handling inquiries through various channels and resolving issues promptly. Committed to maintaining a positive, customer-centric approach that enhances the overall experience for clients and the organisation.

Customer Service Representative at Blooms Micro Finance Bank Limited (2024-01 – Present)

• Handled customers' files and maintained accurate records
• Resolved customer complaints promptly and professionally
• Reminded customers of upcoming and overdue payment dates
• Recovered outstanding loans through effective customer engagement

Customer Service Representative at Outcess Solutions Nigeria (Multichoice) (2022-02 – 2023-01)

• Managed incoming and outgoing calls and various customer service-related tasks
• Handled telesales activities
• Used software such as X-Lite and CRM for proper documentation

Cashier at Food Headquarters (2021-01 – 2022-01)

• Kept accurate daily records of sales transactions
• Maintained accuracy of prices and processed customer payments
• Operated the cash register, handling cash, card, and other payment methods
• Provided friendly, prompt service to customers at the point of sale

Bachelor of Science in Entrepreneurship – Ekiti State University, Nigeria (2023-01)

Senior School Certificate Examination – Command Day Secondary School, Ikeja, Lagos (2017-07)

First School Leaving Certificate – Command Children School, Ikeja, Lagos (2011-05)