Adiele Anagwu

Customer Service Representative with two years of experience handling high-volume customer interactions across phone, chat, and email channels. Skilled in Zendesk, Freshdesk, Zoho CRM, and Google Workspace, along with other call center platforms, to manage customer interactions efficiently and track issue resolution. Known for resolving complex and escalated issues while maintaining high customer satisfaction.

Recognized for clear communication, emotional intelligence, and the ability to stay composed under pressure, delivering professional, empathetic, and detail-oriented support.

Receptionist & Customer Service Representative at Hotel Presidential (2024-01 – 2024-09)

• Served as first contact for 70–90 guests daily, handling calls, emails, and walk-ins courteously.
• Managed room bookings and guest data in Zoho CRM, increasing record accuracy by 12%.
• Resolved guest issues efficiently, sustaining 94% satisfaction scores.
• Coordinated with departments to close service requests 15% faster.
• Processed check-ins, payments, and end-of-day reports with zero billing errors.
• Achieved consistent resolution within SLA timelines, reducing backlog by 20%.
• Managed escalations by identifying root causes and providing clear, actionable solutions.
• Maintained high customer satisfaction through empathetic communication and attention to detail.

Customer Care Representative at Freelance, Remote (2023-04 – 2023-12)

• Provided multi‑channel support via Zendesk, Freshdesk, and Google Suite, efficiently handling 80–100 inquiries per week.
• Achieved a 92% resolution rate through clear communication, active listening, and effective follow‑up.
• Utilized Five9 for outbound calls and ticket updates, reducing recurring complaints by 20%.
• Collaborated with internal teams through Slack, Calendly, and Zoom to meet service targets.

Student Intern at University of Port Harcourt Teaching Hospital (2023-01 – 2023-04)

• Supported patient inquiries and administrative coordination for 40–50 patients daily.
• Created and updated records using Google Sheets and Excel, improving data accuracy by 10%.
• Helped manage appointments, filing, and documentation under high patient flow conditions.
• Ensured confidentiality and professionalism in all patient interactions.

B.Sc. in Nutrition and Dietetics – Babcock University (2020-09 – 2025-07)