Oghenevwede Emmanuel

Result driven and empathetic sales and customer service representative with over 4 years experience in providing exceptional skills in fostering positive customer relationships, problem solving and providing exceptional skills in conflict resolution. Professional in delivering excellent customer experience, to enhance customer satisfaction and fidelity. Proven track record of exceeding customer expectation, proficient in communication, multitasking and adaptability to a fast pace environment.

A fast learner who can work under pressure and ensures smooth daily operations in a professional setting.

Customer sales and service representative at Jclassic Logistics (2024-05 – 2026-01)

• Swiftly respond to customers through calls, emails and social media websites chats
• Developed and implemented strategies to upsell product and service, resulting to increase in revenue
• Increased customer satisfaction and loyalty by implementing feedback strategy
• Reduced average resolution time by 25% by creating quick response templates for top 15 customer issues
• Applied active listening and empathy to de-escalate challenging customer situations, maintaining customer satisfaction rating.

Customer service representative at Jmyles communications (2022-02 – 2024-03)

• Trained 6 new hires on CRM tools, calls etiquette and fidelity to company service standards
• Recognized as "CSR of the month" 3x for loyalty to targets and excellent teamwork
• Accurately document all customer interactions, complaints, resolutions and follow-up actions in the CRM or ticketing system to maintain complete customer records
• Proficient in data entry and online research to keep organization up to date.

HND – Delta state polytechnic (2023)