Agboola Victoria

Dynamic and customer focused professional with experience across financial services, customer relationship management, real estate advisory, education, sales, and communications. Currently working as a Personal Relationship Manager at Moniepoint, with strong experience in building and maintaining customer relationships, understanding client needs, resolving issues, and delivering excellent service. A graduate of English and Literary Studies from Ekiti State University, with strong communication, interpersonal, problem solving, sales, and administrative skills.

Experienced in working with diverse clients, providing tailored solutions, managing customer expectations, and supporting business growth. Also experienced as a Real Estate Advisor, assisting clients with property related decisions and providing professional guidance throughout the customer journey.

Personal Relationship Manager at MONIEPOINT (Present)

• Build and maintain strong relationships with customers and prospective clients.
• Understand customer needs and recommend appropriate products and services.
• Provide responsive and professional support to customers while resolving enquiries and complaints.
• Follow up with clients to improve customer satisfaction, retention, and engagement.
• Support customer acquisition and business growth through relationship-building and effective communication.
• Maintain professionalism and confidentiality while handling customer information and transactions.
• Collaborate with relevant teams to ensure timely resolution of customer issues.

Real Estate Advisor at BRIT PROPERTIES

• Advise prospective clients on available property and real estate investment opportunities.
• Understand clients' property preferences, budgets, and requirements to recommend suitable options.
• Generate and follow up on prospective leads and maintain strong client relationships.
• Communicate property information clearly and professionally to prospective buyers and investors.
• Assist clients through the property decision making process and respond to enquiries.
• Support property marketing, client engagement, negotiation, and follow-up activities.
• Build trust with clients through transparency, effective communication, and professional service.

Marketing Relationship Officer at 1415 AGENCY (2025-01 – 2026-01)

• Managed customer relationships and maintained strong client engagement.
• Generated leads and converted prospects through effective follow-up and communication.
• Supported business growth through customer acquisition and relationship management.
• Collaborated with internal teams to achieve business and marketing objectives.
• Represented the agency professionally in client interactions and business activities.

Intern – Loan Recovery & Customer Service at RENMONEY (2024-01 – 2025-01)

• Supported loan recovery activities and customer follow-up.
• Handled customer enquiries and provided professional assistance.
• Maintained accurate customer and recovery records.
• Developed practical customer service, communication, and financial services skills.

Finance & Administrative Officer (NYSC) at MINISTRY OF YOUTH DEVELOPMENT (2023-11 – 2024-10)

• Maintained accurate financial records and supporting documentation.
• Supported salary disbursement and related administrative processes.
• Prepared financial and administrative reports.
• Provided administrative coordination and support to departmental activities.

English Teacher at MONTESSORI KING OF KINGS COLLEGE

• Taught English Language and supported students' academic development.
• Prepared lesson plans and engaging classroom activities.
• Communicated lessons clearly and adapted teaching approaches to different learning needs.
• Monitored students' progress and maintained a positive learning environment.
• Strengthened classroom management, communication, and interpersonal skills.

Bachelor of Arts (B.A.) in English and Literary Studies – EKITI STATE UNIVERSITY, ADO-EKITI