Ajagun Ayoola

Experienced Cloud Technical Support Engineer with a strong background in Microsoft 365, Azure solutions, and exceptional customer support. I specialize in system administration, Microsoft Sentinel, troubleshooting cloud migrations, Microsoft Intune and delivering tailored solutions to meet customer needs. Proficient in tools like PowerShell, Bash, Active Directory, multifactor authentication, Azure Administration, and Office 365 administration.

With certifications in Microsoft technologies and cloud fundamentals, I combine technical expertise with excellent communication and problem-solving skills to ensure seamless IT operations and outstanding customer experiences. Open to connecting for collaboration and exploring opportunities in cloud technology, IT support, and customer service.

Azure Security Analyst (Azure Sentinel) - Genesis Cloud Concept - Lagos, Nigeria

(2025-02)

• Monitor security alerts from Microsoft Defender, Sentinel, and Azure Security Center.
• Configured Azure AD identity governance, including Conditional Access, MFA, Privileged Identity Management (PIM), and Role-Based Access Control (RBAC) to enforce least-privilege access.
• Monitored and investigated security alerts using Microsoft Sentinel, Kusto Query Language (KQL), and Defender for Cloud to identify threats and drive incident response.
• Analyze security data to identify potential threats, vulnerabilities, and suspicious activities.
• Monitor Azure Security Score and improve security posture.
• Identify attack patterns and emerging threats.
• Create reports summarizing findings, trends, and recommendations for improving security posture.
• Maintain accurate documentation of security incidents, investigations, and mitigation efforts.
• Collaborated with Infrastructure, DevOps, and Application teams to integrate security best practices across deployments and project lifecycles.

Cloud Support Engineer (Modern Workplace / System Administrator)

(2023-05)

• Skilled in Exchange online, SharePoint online, Azure identity, Active Directory and Outlook connectivity Office 365 enterprise administration.
• Manage user access to Azure resources using Identity Access Management (IAM) and Mobile Device Management (MDM).
• Deployment of Windows devices to Intune.
• Configuration of Intune policy.
• Administration of Active Directory & Identity Management Services; ADFS, MFA, DNS.
• Data Mail provisioning and user licensing management as well as documentation and training of end-users on the use of IT infrastructure and technologies.
• Responsible for system profiling, application installation & administrative rights, Responsible for system commissioning & decommissioning.
• Administration of Email and Messaging Services, Microsoft Office 365 Suite, Microsoft Intune, Exchange Servers.
• Basic knowledge on PowerShell, Linux and bash (basic commands/scripting).

Customer Technical Support Engineer (Azure App Service) - TEK EXPERTS (MICROSOFT PARTNER)

(2022-10 - 2023-05)

• Analysing customers' Azure problems and using trace analysis, source code, and other sophisticated debugging tools to analyse problems and developing solutions to meet customers.
• Deployment and Installation of WordPress to Azure App Service.
• Troubleshooting of WordPress Application.
• Facilitate Azure serverless integration and help customers automate business processes using Azure Functions and WebJobs.
• Engage in configuring, debugging, and fixing deployment issues in Azure DevOps CI/CD, GitHub Actions CI/CD, Terraform, ARM and FTP.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Delivering advanced technical support solutions to corporate customers using Azure Web Apps, Azure Function Apps, Azure DevOps.
• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Provide support for developers using Azure Function Apps with opensource stacks like PHP, NodeJS, Java, JavaScript, and Python.

Technical Support Engineer – Microsoft 365 - Tek Experts (Microsoft Partner)

(2019-10 - 2020-09)

• Setting up Data Loss Prevention policy for large corporate organizations and minimizing Data leakages.
• Analysing, tracking, and resolving failed message delivery across Tenants.
• Collaborating with subject matter experts, escalation managers, and product/engineering team when additional support is needed.
• Acting as the primary technical contact and delivering advanced technical troubleshooting on the telephone and remote screen sessions for Small and Medium to Large corporate customers.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Responding to customers via email/phone/chat in a timely manner and consistently meeting the SLA as expected.
• Good knowledge of Azure and Office 365 Migration Experience with O365 troubleshooting tools.
• Experience with Direct Sync (AD Connect) setup and configuration.
• Good of Office 365 and Azure Administration.
• Skilled in exchange online, Azure identity, Active Directory and Outlook connectivity Office 365 enterprise administration.

Bachelor of Technology - Electrical and Electronic Engineering (2016)