Onyeka Victor

Dedicated IT Support Analyst with 7 years of experience in end-user support, Microsoft 365 administration, hardware and software troubleshooting, and IT operations. Skilled in user account management, licensing, Exchange Online administration, and resolving issues across Teams, SharePoint, and OneDrive. Experienced in IT asset management, vendor coordination, network and printer support, with a proven ability to deliver efficient technical solutions, minimize downtime, and enhance user productivity.

Committed to maintaining reliable, secure, and high-performing IT environments.

IT Support Analyst / IT Operations Support - Icecool Contracts - Lagos

(2023-08)

IT support company focused on providing quality technical assistance

• Provided first-line IT Support for hardware, software, network, and connectivity issues across departments.
• Managed Microsoft 365 accounts, including user creation, license assignment, password resets, and access management.
• Administered user accounts and permissions for ERP systems, including Microsoft 365 Business Central.
• Performed email troubleshooting using Exchange Admin Center, including mail trace investigations and mail flow rule configuration.
• Supported Microsoft Teams, Sharepoint, and OneDrive by resolving synchronization, access, and collaboration issues.
• Installed, configured, upgraded, deployed desktops, laptops, and peripheral devices for staff and site supervisors.
• Configured, maintained, and troubleshot network printers, enabling organization-wide printing from user devices.
• Diagnosed and resolved Windows 10/11 operating system, application, and network connectivity issues.
• Improved internet reliability through ISP coordination and Starlink deployment support.
• Monitored IT infrastructure and end-user systems to ensure optimal performance and minimize downtime.
• Installed software, performed system upgrades, and applied routine security updates to end-user devices.
• Coordinated IT asset repairs, vendor engagements, and equipment maintenance to ensure business continuity.
• Documented IT incidents, troubleshooting procedures, and resolutions to support knowledge sharing and improve service delivery.
• Escalated complex technical issues to vendors and third-party providers while ensuring timely resolution and user communication.

IT Support Officer, Operations manager/executive and Accountant - Paybuymax Tech - Nigeria

(2021-08 - 2022-11)

Fintech company specializing in payment solutions

• Supervised daily cryptocurrency trading operations, ensuring smooth transaction processing.
• Executed P2P purchases and sales of USDT and Bitcoin through verified trading networks.
• Negotiated exchange rates and coordinated transactions with buyers and sellers.
• Managed digital assets transfers using SafePal and Trust wallet.
• Ensured all devices were in good shape and working perfectly.

Network Engineer Intern - Cyberspace Limited - Lagos

(2018-01 - 2018-12)

Company engaged in providing various IT solutions

• Assisted field engineers on site
• Troubleshot bad routers/devices
• Maintained a healthy customer relationship

Tutor - Data-point Computer Institute - Lagos

(2016-09 - 2016-12)

Educational institute focused on computer skills

• Ensured students understood all lessons
• Maintained all PCs for student practice

Higher National Diploma - Computer Science - Federal Polytechnic Nekede Owerri (2019-01 - 2021-08)