Anna Amonya
Customer Success Manager
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About
Supports small businesses and startups with customer communication, email handling, and appointment scheduling. Used HubSpot CRM to manage customer profiles, monitor client interactions, and track service requests. Handled customer queries, feedback, and complaint resolution to ensure excellent client satisfaction and retention.
Experience
Customer Support & Virtual Assistant at Freelance (2024-01 – Present)
- Supported small businesses and startups with customer communication, email handling, and appointment scheduling.
- Used HubSpot CRM to manage customer profiles, monitor client interactions, and track service requests.
- Handled customer queries, feedback, and complaint resolution to ensure excellent client satisfaction and retention.
- Assisted clients with onboarding support and day-to-day relationship management.
Customer Success Manager at AFINFLUENCER LIMITED (2023-01 – 2024-09)
- Managed influencer and client relationship data, compiling reports and updating customer databases.
- Maintained professional communication with clients, ensuring smooth coordination and timely responses.
- Assisted in preparing proposals, presentations, and campaign updates for prospective and existing clients.
- Supported customer retention efforts by resolving issues and ensuring quality service delivery.
- Ensured accuracy and confidentiality in all customer and campaign records.
Administrative & Client Support at CHRISONJEWU & Co (2020-03 – 2023-11)
- Provided administrative and client support to consultants and management staff.
- Coordinated communication between staff and external clients to maintain smooth service operations.
- Managed files, prepared meeting agendas, and maintained office records efficiently.
- Assisted with bookkeeping support and documentation management.
- Helped maintain positive client experiences through timely follow-up and communication.
Education
ND in Estate Management – Kaduna Polytechnic (2010)
HND in Quantity Surveying – Nigeria Army School of Military Engineering Makurdi (2015)
PGD in Management Studies – Ahmadu Bello University Zaria (2026)
