Senior RPA Business Analyst at Manifold Computers Limited (2023-07 – Present)
As a Senior Robotic Process Automation (RPA) Business Analyst within a RPA team, serving as the bridge between businesses and technical domains, concentrating on pinpointing key areas within businesses with significant potentials for automation.
- Conduct process discovery sessions with SMEs to identify automation opportunities
- Evaluate process feasibility and ROI using UiPath Automation Hub and defined criteria
- Prioritize processes based on business value, volume, and automation potential
- Document current (as-is) and future (to-be) process flows using Draw.io and UiPath Task Mining
- Create and maintain Process Definition Documents (PDDs) and User Stories for development teams
- Collaborate with RPA developers to ensure alignment on Solution Design Documents (SDDs)
- Support test planning by creating test cases and participating in User Acceptance Testing (UAT)
- Utilized UiPath StudioX for rapid process prototyping and UiPath Automation Hub/Task Mining for process discovery
Senior Business Analyst at De-Hedgeware Limited (2016-04 – 2023-06)
Led the design, documentation, and implementation of core business processes in an environment with little to no existing process framework.
- Led the design, documentation, and implementation of core business processes
- Conducted gap analyses to identify inefficiencies and improvement opportunities
- Partnered with cross-functional teams (operations, sales, technology, finance)
- Created and maintained comprehensive process documentation, workflows, and standard operating procedures (SOPs)
- Performed industry and market research to support business development initiatives
- Analyzed business data and trends to provide insights for executive decision-making
Business Analyst Manager at Great Brands Nigeria Limited (2012-03 – 2016-04)
British American Tobacco (B.A.T.) Affiliate. Led business process improvements and change management initiatives.
- Conducted gap analysis to identify inefficiencies, leading to a 15% improvement in process efficiency
- Collaborated with cross-functional teams to define process objectives and KPIs
- Developed business cases, feasibility studies, and financial models
- Led change management initiatives, ensuring smooth adoption of new systems and workflows
- Provided training and support to end-users on new processes, tools, and systems
IT Support / Analyst at Arthurwales Solutions Limited (2010-09 – 2012-03)
Provided comprehensive IT support and infrastructure management for clients.
- Provided IT support for clients, resolving 90% of technical issues within SLA timelines
- Installed, configured, and managed network infrastructure for small businesses
- Designed and managed WordPress-based websites for corporate clients
- Administered Windows and Linux servers, ensuring high availability and security
- Performed system backups, patch management, and server performance optimization
- Developed and implemented IT security measures, including firewall configurations and intrusion detection
Operational Risk Department at Oceanic Bank (Now Ecobank Nigeria) (2008-03 – 2009-12)
Participated in analyzing existing business processes and process improvement initiatives.
- Participated in analyzing existing business processes, documenting process flows, and identifying areas for improvement
- Conducted research and data analysis to support process improvement initiatives
- Collaborated with team members to gather requirements and document business process workflows
- Assisted in the development of training materials and conducted training sessions for end-users
- Contributed to the creation of reports and presentations for senior management
Banking Operations / Head of Operations at Oceanic Bank (Now Ecobank Nigeria) (2000-12 – 2008-03)
Responsible for the efficient and effective delivery of repeatable and reliable operations activities while ensuring the identification and management of underlying operational risks.
- Ensured suitably hiring, training and mentoring throughout the operational environment
- Managed Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
- Managed Card Operations – Account Services, Chargeback & Fraud & Reconciliation
- Managed branch service delivery as Customer Service Manager, ensuring adherence to specified service standards
- Provided business analysis to all areas in workflow improvement and documentation
