Arthur Falade

Results-driven Business Analyst with a strong analytical mindset and over a decade of experience in business process optimization, data analysis, and stakeholder management. Proven expertise in leveraging a broad suite of automation technologies (UiPath, n8n) and data-driven insights to improve operational efficiency. Adept at collaborating with cross-functional teams to deliver business solutions aligned with organizational goals.

Senior RPA Business Analyst at Manifold Computers Limited (2023-07 – Present)

As a Senior Robotic Process Automation (RPA) Business Analyst within a RPA team, serving as the bridge between businesses and technical domains, concentrating on pinpointing key areas within businesses with significant potentials for automation.

• Conduct process discovery sessions with SMEs to identify automation opportunities
• Evaluate process feasibility and ROI using UiPath Automation Hub and defined criteria
• Prioritize processes based on business value, volume, and automation potential
• Document current (as-is) and future (to-be) process flows using Draw.io and UiPath Task Mining
• Create and maintain Process Definition Documents (PDDs) and User Stories for development teams
• Collaborate with RPA developers to ensure alignment on Solution Design Documents (SDDs)
• Support test planning by creating test cases and participating in User Acceptance Testing (UAT)
• Utilized UiPath StudioX for rapid process prototyping and UiPath Automation Hub/Task Mining for process discovery

Senior Business Analyst at De-Hedgeware Limited (2016-04 – 2023-06)

Led the design, documentation, and implementation of core business processes in an environment with little to no existing process framework.

• Led the design, documentation, and implementation of core business processes
• Conducted gap analyses to identify inefficiencies and improvement opportunities
• Partnered with cross-functional teams (operations, sales, technology, finance)
• Created and maintained comprehensive process documentation, workflows, and standard operating procedures (SOPs)
• Performed industry and market research to support business development initiatives
• Analyzed business data and trends to provide insights for executive decision-making

Business Analyst Manager at Great Brands Nigeria Limited (2012-03 – 2016-04)

British American Tobacco (B.A.T.) Affiliate. Led business process improvements and change management initiatives.

• Conducted gap analysis to identify inefficiencies, leading to a 15% improvement in process efficiency
• Collaborated with cross-functional teams to define process objectives and KPIs
• Developed business cases, feasibility studies, and financial models
• Led change management initiatives, ensuring smooth adoption of new systems and workflows
• Provided training and support to end-users on new processes, tools, and systems

IT Support / Analyst at Arthurwales Solutions Limited (2010-09 – 2012-03)

Provided comprehensive IT support and infrastructure management for clients.

• Provided IT support for clients, resolving 90% of technical issues within SLA timelines
• Installed, configured, and managed network infrastructure for small businesses
• Designed and managed WordPress-based websites for corporate clients
• Administered Windows and Linux servers, ensuring high availability and security
• Performed system backups, patch management, and server performance optimization
• Developed and implemented IT security measures, including firewall configurations and intrusion detection

Operational Risk Department at Oceanic Bank (Now Ecobank Nigeria) (2008-03 – 2009-12)

Participated in analyzing existing business processes and process improvement initiatives.

• Participated in analyzing existing business processes, documenting process flows, and identifying areas for improvement
• Conducted research and data analysis to support process improvement initiatives
• Collaborated with team members to gather requirements and document business process workflows
• Assisted in the development of training materials and conducted training sessions for end-users
• Contributed to the creation of reports and presentations for senior management

Banking Operations / Head of Operations at Oceanic Bank (Now Ecobank Nigeria) (2000-12 – 2008-03)

Responsible for the efficient and effective delivery of repeatable and reliable operations activities while ensuring the identification and management of underlying operational risks.

• Ensured suitably hiring, training and mentoring throughout the operational environment
• Managed Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
• Managed Card Operations – Account Services, Chargeback & Fraud & Reconciliation
• Managed branch service delivery as Customer Service Manager, ensuring adherence to specified service standards
• Provided business analysis to all areas in workflow improvement and documentation

Business Process Improvement Methodologies – Lagos Business School (2013 – 2013)

Business Continuity Management – Business Continuity Institute, UK (2009 – 2009)

B.Eng in Mechanical Engineering – University Of Ilorin (1997 – 1997)

Master of Information Technology in Information Technology – Miva Open University