Ashaolu Blessing

Customer-focused professional with customer service, administrative, and operations experience, supported by training in customer service, customer success, CRM, reporting, and practical Zendesk ticketing workflows. Experienced in handling customer inquiries and service requests, maintaining accurate customer and operational records, following up on concerns, coordinating with internal teams, and preparing reports. Skilled in Microsoft Excel, Microsoft Word, Navision / Microsoft Dynamics NAV, HubSpot CRM, documentation, data validation, and professional written communication.

Known for attention to detail, organized follow-up, and dependable support across competing priorities.

CUSTOMER SERVICE REPRESENTATIVE at Retail & Services Sector (2016 – 2018)

• Handled customer inquiries, service requests, account updates, and complaints while maintaining accurate records.
• Updated customer databases and account information to support organized and responsive service delivery.
• Prepared service evaluation reports and maintained relevant documentation for management review.
• Followed up on customer concerns and coordinated with relevant personnel to support timely issue resolution.
• Managed multiple customer requests in a high-volume environment while maintaining professionalism and attention to detail.

DATA ENTRY & PLANNING OFFICER at Tower Alloys Industries Limited (2024-08 – Present)

• Provide day-to-day administrative and operational support to production, inventory, sales, and management teams.
• Maintain accurate records through real-time data entry, verification, batch tracking, and documentation using Navision ERP and Microsoft Excel.
• Prepare daily operational and analytical reports for management review and decision-making.
• Review datasets and records to identify discrepancies, correct errors, and maintain reliable information.
• Communicate information and follow up with relevant departments to ensure administrative tasks and operational issues are addressed promptly.
• Process approximately 201–500 records per day (self-reported estimate), using multiple accuracy-checking methods including verification, reconciliation, and validation.

ADMINISTRATIVE ASSISTANT & EDUCATOR — NYSC at Adefolabi Group of Schools (2023 – 2024)

• Provided administrative support across school office and academic operations, including documentation, correspondence, and record management.
• Maintained student records, assessment databases, files, and institutional documentation with strong attention to accuracy.
• Prepared administrative, academic, and progress reports for management review.
• Coordinated communication between staff, students, parents, and management to support timely information flow.
• Supported daily office activities and responded to administrative requests professionally and efficiently.

Chief Press Editor / Executive at Federal University Oye-Ekiti (2021 – 2023)

• Coordinated written communication, editing, documentation, and information dissemination.

Clerk at Student Representative Council (SRC) (2021 – 2023)

• Maintained records, meeting documentation, correspondence, and administrative information.

Departmental Treasurer at National Association of Linguistics and Language Students (NALLS) (2020 – 2021)

• Maintained financial records and supported administrative reporting.

Bachelor of Arts (B.A.) in Linguistics, Languages & Communication – Federal University Oye-Ekiti (FUOYE) (2018 – 2023)