Jecinta Jekada

Customer-focused professional with experience in customer service and hospitality, supported by training in Customer Service Essentials and CRM fundamentals. Skilled in professional communication, active listening, empathy, problem solving, complaint handling, and maintaining positive customer relationships in busy environments. Seeking a remote customer support opportunity where strong service and communication skills can be applied.

Waitress at Istanbul Restaurant (2024-02 – 2025-05)

• Provided friendly and professional service to customers.
• Communicated with customers to understand and respond to their needs.
• Handled customer requests and concerns professionally.
• Worked effectively in a busy, fast-paced environment.
• Maintained positive customer interactions and a welcoming experience.

Customer Service / Waitress at Tokyo Nightlife (2025-05 – Present)

• Interact professionally with customers in a busy environment.
• Respond to customer requests and provide appropriate assistance.
• Handle customer concerns calmly and respectfully.
• Maintain positive customer relationships.
• Work effectively under pressure while maintaining good service.

Graduate in Financial Accounting – Kaduna State University