Ashley

Detail-oriented Customer Support and Administrative Professional with 3+ years of experience providing administrative, operational, and customer-facing support across remote and on-site environments. Proven ability to manage email correspondence, calendars, CRM platforms, and client communications with accuracy and professionalism. Skilled at working independently, meeting deadlines, maintaining organized digital records, and supporting cross-functional teams.

Proficient in social media monitoring, data management, and report preparation, with experience using AI tools to enhance research, written communication, and day-to-day productivity.

Customer Support - Crescent University

(2025-08 - 2026-05)

• Managed and responded to 30+ customer emails and support tickets professionally, ensuring timely resolution and positive client experiences.
• Maintained and updated records for 200+ clients within CRM platform, achieving 98% data accuracy across all entries.
• Monitored customer feedback across touchpoints, documenting improvement opportunities that contributed to a 15% reduction in repeat complaints.
• Prepared daily and weekly customer service reports for management, consistently delivered on time across a 9-month period.
• Processed 100+ data entry records weekly with full document management support for a team of 5 staff members.
• Tracked and followed up on 20+ client deadlines monthly, ensuring zero missed deliverables during the engagement.

Customer Success Associate - Heyfoods

(2022-12 - 2024-02)

• Handled 40+ customer inquiries daily via email and chat, providing accurate product and service information with a consistent first-response time under 2 hours.
• Maintained customer database of 500+ records and generated weekly reports that informed operational decisions for a team of 8.
• Collaborated with team members to streamline workflows, contributing to a 20% improvement in average response time over 6 months.
• Ensured 100% confidentiality and accuracy of customer data across all CRM platforms throughout a 14-month tenure.
• Managed follow-ups for 50+ open client issues per month, maintaining positive relationships and reducing escalation rate by 10%.

Customer Support Specialist - Live on Groups

(2022-01 - 2022-12)

• Responded to 25+ customer inquiries daily via phone, email, and live chat, maintaining professional standards across all channels.
• Maintained accurate records for 150+ customers in CRM software, reducing data errors by regularly auditing and updating entries.
• Assisted in resolving customer concerns with a 90%+ first-contact resolution rate, minimising escalations to senior staff.
• Supported scheduling, daily administrative tasks, and customer follow-ups for a team of 4, improving team efficiency.

Bachelor - Library and Information Science - University of Ibadan (2021 - 2025)

National Youth Service Corps (NYSC) (2025 - 2026)