Audu Samuel
Hospitality Professional
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About
Hospitality professional with experience as a Front Office Staff, Bell Captain, and Porter. Experienced in guest services, luggage management, and team coordination. Recognized for excellent customer service, attention to detail, and the ability to create positive guest experiences while supporting efficient hotel operations.
Experience
House Keeping/Porter - Mediterranean Hotels - Asokoro FCT Abuja
(2010-01 - 2012-12)
- Welcoming the Guest with a warm greeting.
- Cleaning of the Guest Room and its surrounding.
- Arrange all the Guest property in an orderly manner in accordance to the way he or she kept it.
Portal, Laundry/House Keeping Supervisor - Aluji Greenwich Hotel - Gudu District, Abuja
(2012-01 - 2020-12)
- To take care of all the equipment or materials use in carrying out the cleaning activities in the organization.
- To supervise all the housekeeping staff in the organization in order to carry out their duties and responsibilities.
- To correct and maintain the good standards of operational services in the company.
Chief Concierge (HEAD PORTER) - John Wood Hotel by Bolton - FCT Abuja
(2021-01 - 2024-12)
- To introduce to the Guest all the facilities in the company
- To assist the guest with all their luggage's
- To keep Guest luggage's safe
- To check Guest into their rooms
- To deliver a goods or services to the Guest by follow the standard operative procedure (S.O.P)
BELL CAPTAIN - LAKEGREEN FIELD HOTEL - KADO FCT Abuja
(2025-01)
- To assist the guest with all their luggage's. Trains and mentors Concierge staff to maintain high service standards.
- Schedules shifts to ensure adequate coverage at all times.
- Conducts regular performance evaluations and provides constructive feedback.
- To introduce to the Guest all the facilities in the company
- To keep Guest luggage's safe.
- To check Guest into their rooms.
- To deliver a goods or services to the Guest by follow the standard operative procedure (S.O.P).
Education
Bachelor of Science (BSc) - Political Science - National Open University of Nigeria (2023-01 - 2026-12)
Nigeria Certificate in Education (NCE) - Economics and Political Science - Kogi State College of Education, Ankpa Kogi State (2007-01 - 2010-12)
National Examination Council (NECO) - Igah Community College, Ikeje Kogi State (2000-01 - 2006-12)
First School Leaving Certificate (FSLC) - QIC Primary School Alloma, Kogi State (1995-01 - 2000-12)
