Customer Service Manager
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Frank has about 10years in customer support operations and has managed a minimum of 25agents per team directly at a time and over 100 personnel indirectly. I have a good knowledge of customer support applications such as Siebel CRM, ERP, Google docs, Slack, Intercom, CLM and also very detailed in reporting.
I am currently the customer support and retention manager at FiberOne Broadband where I manage over 30,000 existing customers by engaging them with FAQs and informative banners which reduces call inflow to the center. I currently manage a team of 20 agents in our Lagos office and 6 support personnel remotely who work from other experience centers. Frank achieved a retention rate of 97.5% in 2021 and has won several awards as best team manager.
Being an organization that puts her customers first, it will be my pleasure to work with the team in delighting our customers with the best experience.
Regards,
Customer Support and Retention Manager at FiberOne Broadband
Msc, Metallurgical and Materials Engineering
