Blessing Adegoke

An experienced customer service representative with over one year of professional experience. Throughout my career, I have gained experience in assisting customers and solving their problems, honed my communication skills, developed strategies to address any concerns or issues customers may encounter. My utmost commitment is to provide service and ensure that customers are fully satisfied, with their experience.

Customer Service Representative

Boyida Synergy Limited| Ikeja, Lagos State

February 2022-Present

• Handled and executed customer orders effectively
• Handled a high volume of calls, text messages and emails daily
• Managed and monitored customers payment
• Monitored the progress of customer orders, ensured their timely processing and delivery from the manufacturing facility to their designated warehouse
• Provided timely notification and updates to both existing and new customer through various communication channels, including phone calls, text messages, and email correspondences 
• Maintained and updated database of old and new customers
• Processed and executed reimbursement of managers expenses effectively
• Handled customer complaints, provided appropriate solutions following the company policy and alternatives within the time limits, followed up to ensure resolutions.

Olive Garden Schools| Oke-Aro, Ogun State

December 2020-November 2021

• Improved course contents to be more practical for the students
• Trained other teachers and sharpened their teaching skills 
• Scheduled appointment between the proprietress and parents
• Organised and maintatined paying expenses, bills, records and documents
• Ensured resources were adequately utilised 
• Participated in school management meetings and made contribution
• Handled confidential and other correspondences of the school
• Scheduled interview appointments
• Improved documentation process by 90%
• Built good relationship with students, teachers and parents.

Federal University of Dutsin-ma, Kastina State

Bachelor of Science in Microbiology

2016-2020

Mascot Academy, Kaduna State

West African Senior School Certificate Examination (WASSCE)

2008– 2014