Blessing Edem
Customer Service Representative | Data Entry & Administrative Support
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About
Customer-focused professional with 5+ years of experience in customer service and data management. Skilled in handling high-volume inquiries, resolving complaints, and maintaining accurate records with strong attention to detail. Proven ability to improve customer satisfaction, increase sales, and streamline data processes.
Experienced in remote communication, time management, and independent work environments, with a growing proficiency in modern collaboration, customer support, and AI-assisted productivity tools.
Experience
Data Entry Clerk at Fouani Nigeria Limited (2020-01 – 2024-12)
- Maintained and updated customer and inventory records with high accuracy (95%+)
- Processed large volumes of data efficiently while ensuring consistency and integrity
- Improved record organization, enabling faster data retrieval and workflow efficiency
- Supported business operations by ensuring accurate and up-to-date data across systems
Customer Service Representative at Becca Villa Nigeria (2018-01 – 2020-12)
- Handled high-volume customer inquiries and resolved complaints effectively
- Increased sales by 50% through strong customer engagement and upselling techniques
- Built and maintained strong customer relationships through personalized support
- Delivered excellent service in a fast-paced environment, contributing to customer retention
Education
B.Sc. in Information Technology – Ensign College (2025-01 – 2028-12)
National Diploma (OND) in Computer Science – Yaba College of Technology (2018-12)
