Blessing Ibe

I help property owners, founders, and online store operators run leaner, faster, and more profitably, by taking the daily operational chaos off their plate entirely.

With 7+ years in remote operations and 3+ years in short-term rental management, I've supported hosts, executives, and eCommerce businesses across multiple industries. I don't just complete tasks, I build the systems, workflows, and communication structures that keep your business running smoothly even when you're offline.

🏠 Short-Term Rental Management

I manage Airbnb, VRBO, and Booking properties end-to-end, from listing creation and pricing optimization to 5-star guest communication, turnover coordination, and smart lock management. My goal is simple: fewer headaches for you, better reviews from guests, and more revenue from your portfolio.

✔Guest messaging & support (24/7 responsiveness)

✔Listing creation + SEO optimization across Airbnb, VRBO, Booking, Expedia

✔Dynamic pricing & calendar management (PriceLabs, AirDNA)

✔Cleaning, maintenance & vendor coordination

✔Smart lock & check-in management (RemoteLock, August, Yale)

✔Property management software: Hostaway, Guesty, Hospitable, OwnerRez, Lodgify

🛒 eCommerce & Online Store Operations

I keep your store running like clockwork, orders fulfilled, customers happy, inventory tracked, and your time protected.

✔Order management & fulfillment coordination

✔Product listings, uploads & content updates (Shopify, Etsy, Amazon, WooCommerce)

✔Customer support via email, chat & DMs

✔Inventory tracking & supplier follow-ups

✔Store reporting: sales, refunds, trends

🧭 Executive & Business Operations Support

I help busy founders and executives reclaim their time by managing the systems, communications, and workflows that slow them down.

✔Inbox management, triage & email marketing (Klaviyo, Mailchimp, Omnisend)

✔Calendar coordination & scheduling (Google Calendar, Calendly, Acuity)

✔Workflow automation (Zapier, Make/Integromat)

✔Project management (Notion, ClickUp, Monday, Trello, Asana)

✔SOP creation & team communication (Slack, Zoom, Fireflies)

✔Meeting notes, agendas & follow-ups

📈 Results That Speak

✅ Reduced email response time by 60% with a restructured inbox system

✅ Automated meeting notes + task creation for a 5-person remote team

✅ Improved project visibility by 80% for an audit firm with zero prior structure

✅ Built end-to-end workflow: Fireflies → Notion → Google Calendar → Slack

✅ Managed STR portfolios delivering consistent 5-star guest experiences

✔ Why Clients Keep Coming Back

Fast, professional communication, I respond as your business depends on it (because it does). I adapt to whatever tools and systems you already use, take ownership without micromanagement, and bring a revenue-focused, organized mindset to every engagement.

If you're ready for smooth operations, happier guests or customers, and time back in your day, let's talk.

Professional Summary

Virtual Assistant with strong experience supporting CEO’s, Founders, operations, facility services, and multi-site service delivery. I specialize in Travel planning, coordinating recurring schedules, managing client communication, dispatching teams, and keeping operations organized across multiple locations.

I help busy executives and companies stay on top of contracts, maintain service consistency, and ensure nothing falls through the cracks, from daily office operations to large-scale facility maintenance.

Key strengths include

• Managing schedules & contracts
• Coordinating teams across multiple sites
• Handling client communication & service requests
• Tracking job completion & quality follow-ups
• Supporting supervisors & operations managers
• Creating structured workflows and SOPs
• Manage calendars
• Travel planning and reservation

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Experience

Upwork – Operations Virtual Assistant (Cleaning Service Coordination)

Freelance, US | Dec 2025 – March 2026

• Managed high-volume communication for service requests, maintenance issues, and ongoing operational needs across multiple properties
• Coordinated recurring schedules and task assignments for cleaning and facility service teams
• Dispatched contractors (cleaners, maintenance staff) and tracked job completion to ensure SLA adherence
• Maintained accurate records of completed services, pending tasks, and operational updates
• Streamlined workflows using Notion, Google Workspace, and Zapier, improving turnaround time by 20%
• Maintained a 95% satisfaction rate through prompt communication and proactive issue resolution

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Upwork – Operations Virtual Assistant

Remote | Dec 2022 – Dec 2024

• Managed executive calendars, appointments, and schedules, coordinating meetings, appointments, and travel arrangements to maximize productivity and effectiveness
• Supported executive decision-making processes by conducting research, compiling data, and preparing reports, presentations, and briefs.
• Facilitated communication and collaboration between executive leadership, internal teams, and external stakeholders, ensuring alignment and coordination of efforts.
• Provided proactive administrative support to executive leadership, including managing priorities, delegating tasks, and organizing workflows, to optimize performance and achieve objectives.
• Developed SOPs for cleaning workflows and operational processes, improving efficiency by 30%
• Monitored and escalated service issues early to maintain quality standards and client satisfaction
• Supported operations with structured organization and consistent follow-up

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Lilly Cleans – Remote Operations Support VA (Multi-Site Service Support)

USA (Remote) | Jan 2020 – Nov 2022

• Supported service coordination across multiple time zones and locations
• Handled client communication for ongoing commercial service contracts, including inquiries, updates, and issue resolution
• Maintained accurate operational documentation and service logs
• Created SOPs to standardize processes and reduce communication gaps
• Coordinated virtual check-ins with teams to align on priorities, schedules, and service delivery

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Core Skills for Commercial Cleaning Support

• Recurring contract & schedule management
• Multi-site cleaning coordination
• Team dispatch & workforce scheduling
• Client communication & service updates
• SLA tracking & task follow-ups
• Vendor & contractor coordination
• CRM & operations system management
• SOP creation & workflow optimization
• Inbox & calendar management
• Tools: RingCentral, Google LSA, Jobber, Slack, Trello, Asana, Monday, ClickUp, Notion, Google Workspace, Zapier, Yelp, Zoom, Slack etc.

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Value I Bring to Commercial Cleaning Companies

• Keeps operations organized across multiple locations
• Ensures teams are scheduled and aligned daily
• Reduces missed jobs and communication gaps
• Improves client satisfaction through fast response & follow-up
• Supports scaling without operational chaos
• Mange calendars and inbox

ALX Virtual Assistant