Edifon Udonsek

Short-term rental operations professional with hands-on experience remotely managing a multi-country Airbnb and STR portfolio of approximately 12 properties across the United States, Spain, and Mexico. Worked daily inside Guesty to sync listings, availability, and guest communication across Airbnb, Ownerrez, VRBO, Booking.com, Zillow, and Furnished Finder, preventing calendar conflicts across channels. Managed guest messaging from enquiry through check-out, coordinated cleaners and maintenance vendors around fast turnarounds, and resolved urgent mid-stay issues independently while keeping owners informed.

Comfortable following detailed SOPs precisely and executing without repeated clarification.

Property and Rental Operations Manager (Remote) at VOW Global (2025-06 – 2026-07)

• Managed day-to-day remote operations for approximately 12 short-term, mid-term, and long-term rental properties across the United States, Spain, and Mexico
• Created, optimized, and maintained listings across Airbnb, VRBO, Booking.com, Zillow, and Furnished Finder, keeping availability, pricing, amenities, and visual assets accurate and current across all channels
• Led onboarding of the property portfolio into Guesty, centralizing reservations and guest communication across booking channels and setting up automated guest messaging workflows
• Managed guest communication from enquiry through booking, check-in, stay support, extensions, and check-out; resolved routine issues independently and escalated material risks or owner-approval decisions
• Sourced and coordinated cleaners, handymen, and local vendors across different markets; obtained multiple vendor quotes when practical and tracked each issue from diagnosis through verified completion
• Resolved a last-minute same-day cleaning emergency ahead of a guest check-in by contacting more than 20 local cleaning services, keeping the guest informed with a nearby alternative, and negotiating a partial-discount agreement with owner approval, preserving the booking without a cancellation or complaint
• Maintained detailed CRM records for every guest interaction, logging the issue, action taken, promises made, current status, and next step with its deadline; verified vendor, cost, and completion before closing a task
• Coordinated property improvement work, including vendor sourcing and quote review through follow-up and completion

Operations & Executive Virtual Assistant at ExecutiveHaven and Independent Clients (2023 – 2025)

• Managed multi-step projects for founders and small businesses, including research, document preparation, client communication, and deadline tracking across time zones.
• Organized client assets into clearly structured Google Drive folders with consistent naming conventions, so files and records were easy to locate.
• Built SOPs, implementation guides, and structured filing systems that made recurring administrative work easier to track and delegate.
• Worked independently from written briefs, provided clear progress updates, and owned tasks from initial request through final review.

Social media, content, and digital marketing operations at Syntesis Global LLC, OtoZen, Custodian Global Consult, Avant Agribusiness Academy, and The Dexterity Group (2020 – 2025)

Prior to moving into property and administrative operations, Edifon spent several years managing social media, content, and digital marketing operations for consulting brands, a mobile app, a media company, and an agribusiness academy (2020–2025). This work involved content calendars, campaign coordination, and cross-functional communication, transferable admin and coordination skills, though the day-to-day focus was digital content rather than executive or property administration.

Bachelor of Agriculture in Agricultural Economics – Michael Okpara University of Agriculture, Umudike (2018)