Yemi Samson

To work in an organization reputable for excellence, so as to enhance my existing skills as well as contribute to the growth and development of the organization by promoting its ideals, standards and values through dedication to duties, innovation, team work and positive attitude to work situation.

Front desk officer - Imperial Palace Hotel ltd - Abuja

(2022-12 - 2024-06)

• Greeted and Welcomed Guests: Provided warm and personalized welcomes to over 600 guests, ensuring a positive first impression of the hotel.
• Managed Check-in and Check-out: Efficiently handled guest check-ins and check-outs, achieving a 99.5% accuracy rate in room assignments and payment processing.
• Coordinated Room Assignments: Optimized room occupancy by 15% through strategic room allocation and effective communication with housekeeping teams.
• Processed Reservations: Accurately managed over 100 room reservations, cancellations, and modifications, resulting in a 25% increase in repeat bookings.
• Responded to Guest Queries: Resolved over 200 guest requests, concerns, and complaints, achieving a 95% guest satisfaction rate.
• Collaborated with Hotel Teams: Fostered strong relationships with housekeeping, concierge, and F&B teams, ensuring timely communication and seamless guest experiences.
• Handled Cash and Credit Transactions: Process transactions in cash and credit, maintaining a 99.9% accuracy rate and adhering to hotel financial policies.
• Maintained Guest Records: Ensured the accuracy and confidentiality of guest records, updating and managing all guest profiles.
• Improved Reception Area: Implemented a reception area redesign, increasing efficiency and aesthetics, and resulting in a 20% increase in guest satisfaction with the check-in process.

Front desk representative - Digital scan and Diagnostics Ltd - kuchigoro

(2021-08 - 2022-04)

• Welcome and sign in patient for scheduled appointment
• Facilitated the office clerical duties
• Oversaw patients appointment with appropriate physician
• Received telephones calls for inquiries from patients and also resolve complaints
• Assisted patients in filing medical forms
• Maintaining records and accounts of patients
• Maintained the confidentiality of patients and doctor's information
• Keeping track of office supplies, inventories and placing orders as necessary

Receptionist - Brittonwood hotel - Abuja

(2020-09 - 2021-03)

• Maintained accurate records of visitors log, updating databases and handling correspondence to ensure accuracy.
• Carried out high volume phone calls, handling inquiries and client's complaints.
• Collaborated with housekeeping, maintainence, and other departments to ensure seamless guest experiences and ensure all operational issues are resolved without ado.
• Facilitated guest retention by maintaining a welcoming and organized reception area.
• Controlled cash transactions, processing payments, and maintaining accurate records of financial transactions.

Office Assistant - Nigeria Customs Service headquarters - Abuja

(2019-06 - 2020-05)

• Facilitated the office clerical duties such as filing, copying and distributing mails
• Dispatched files and mail to the appropriate department for minutes and Scrutiny
• Prepared board room for meeting

Bachelor in Arts - English language - Sokoto State University