Blessing Michael

Friendly, organised and customer-focused professional with a B.Ed. in Religious and Cultural Studies and practical experience communicating with clients, students and colleagues. Experienced in handling enquiries, bookings, follow-ups, service requests and day-to-day support while maintaining professionalism and attention to detail. Confident with Microsoft Word, Excel, email, social media and basic office operations.

Able to remain calm under pressure, learn new procedures quickly and provide a welcoming and helpful experience to customers and visitors. Seeking a Front Desk, Receptionist or Customer Service position where I can contribute strong communication and organisational skills.

Founder / Client Service & Administrative Support at FineTouch Edits (Present)

• Respond to client enquiries, service requests and follow-ups professionally through phone, messaging and social media platforms.
• Manage client bookings and coordinate appointments, requests and delivery timelines from initial enquiry through completion.
• Welcome and communicate with prospective and existing clients, identify their needs and provide clear information about available services.
• Maintain professional customer relationships by providing updates, responding promptly and ensuring agreed services are delivered on time.
• Handle multiple customer requests while staying organised, meeting deadlines and paying close attention to details.
• Promote services and engage prospective customers through professional online communication.

Education / Administrative Support at iDREAMER Education Firm (2023-01 – 2024-12)

• Supported day-to-day administrative and educational activities and assisted with assigned office tasks.
• Communicated professionally with students, clients and colleagues, responding to enquiries and providing assistance when required.
• Helped organise information and supported smooth daily operations.
• Worked effectively with team members and completed assigned responsibilities within required deadlines.
• Maintained accuracy, professionalism and attention to detail when handling routine tasks.

B.Ed. in Religious and Cultural Studies – Ignatius Ajuru University of Education, Nigeria (2021)