Cecilia Akindoye
Customer-focused professional with over six years of experience in customer service, client relations, and administrative support
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About
Customer-focused professional with over six years of experience in customer service, client relations, and administrative support across healthcare, hospitality, and optical services. Experienced in handling customer inquiries, resolving complaints, managing appointments, maintaining accurate records, and providing excellent support through phone and digital communication channels. Strong communicator with excellent problem-solving skills, attention to detail, and the ability to work independently in a remote environment.
Experience
Client Relations Officer / Administrative Assistant at Rhema Eye World (2023-09 – Present)
- Respond to customer inquiries through phone calls, WhatsApp, and in-person communication.
- Provide accurate information about services and guide clients through processes.
- Schedule appointments and manage customer follow-ups.
- Resolve customer concerns professionally and escalate complex issues when required.
- Maintain accurate customer records and administrative documentation.
- Ensure excellent customer experience through timely communication and support.
- Handle confidential customer information with professionalism.
Client Relations Officer at Molak Optics (2019 – 2021)
- Managed customer interactions and provided support to clients.
- Responded to inquiries and assisted customers with service information.
- Followed up with clients to ensure satisfaction and continued engagement.
- Maintained customer records and updated documentation.
- Handled customer concerns and provided appropriate solutions.
- Supported daily administrative and customer service operations.
Hospitality Operations Assistant at Camelot Hotels
- Provided frontline customer service and responded to guest requests.
- Handled complaints and ensured customer satisfaction.
- Maintained operational records and supported daily reporting.
- Managed inventory documentation and worked with multiple departments.
- Developed strong communication and problem-solving skills in a fast-paced environment.
Assistant Teacher at Dainty Oaks School (2021 – 2022)
- Communicated effectively with parents, students, and staff.
- Maintained records and supported administrative activities.
- Assisted with coordination of daily school operations.
Education
B.A. in Communication and Language Arts – University of Ibadan Distance Learning Centre
