Patience Ojigbe

Customer-focused professional with 2+ years of progressive experience in customer service delivery, client relations, administrative support, and complaint resolution. Track record of attending to customers' requests and basic needs, responding promptly, and improving the hospitality experience by 95%, which encouraged repeat visits. Proficient in interfacing with diverse customer bases, handling enquiries promptly, resolving issues professionally, and maintaining positive relationships that drive customer satisfaction.

Seeking a Customer Service Agent role to apply experience in client engagement, problem-solving, and service excellence.

NYSC Corps Member (Secretary/Teacher) at St. Peter's College Toto (2026-01 – 2026-10)

• Delivered English studies instruction to junior secondary school students, creating structured lessons and assessments that improved student learning behaviour by 70% in three months.
• Managed school secretarial functions including document typing, printing, and filing, producing accurate exam questions, results sheets, timetables, letters, and lesson notes for the entire school staff.
• Maintained organised and retrievable records for all school administrative documents, ensuring accuracy and supporting the school's operational efficiency and compliance requirements.

Customer Service Representative at Suncoast Exclusive Lodge and Lounge (2025-08 – 2025-11)

• Attended to customers' requests and basic needs, responding promptly, improving the hospitality experience by 95%, which encouraged repeat visits.
• Maintained accurate inventory records and conducted regular stock checks, identifying shortages early and supporting efficient inventory management throughout the tenure.
• Managed customer booking records and maintained accurate registration systems, ensuring all guest information was documented and retrievable for staff reference and future service.
• Handled diverse customer interactions with professionalism and courtesy, contributing to positive guest experiences and supporting the lodge's reputation for quality service.

Sales Representative at Teegee's Gadgets (2025-01 – 2025-07)

• Interfaced with customers daily, addressing product enquiries and guiding purchasing decisions, building customer rapport that led to repeat business and positive word-of-mouth referrals.
• Processed customer payments and issued receipts accurately, maintaining 95% accuracy and providing professional handling of all monetary exchanges.
• Attended to over 50 customer complaints and concerns with empathy and problem-solving skills, resolving issues promptly where possible and escalating complex matters appropriately to management.
• Conducted regular stock inventory checks and maintained organised product displays, ensuring goods were readily available and the store environment was attractive and well-organised for customers.

Classroom Teacher at Image of God's Children Academy (2024-09 – 2024-12)

• Taught Computer Science to JSS 1-3 students and served as Class Teacher for Basic 2, delivering curriculum-aligned instruction and managing all aspects of student learning and classroom conduct.
• Responded to student and pupil questions with clarity, supporting comprehension of course material and building student confidence in academic performance.
• Maintained daily interface with pupils and students through all-inclusive classroom activities and one-on-one support, ensuring every student received appropriate attention and guidance throughout their learning journey.
• Kept accurate class records including attendance, assessment scores, and conduct reports, providing teachers and parents with reliable documentation of student progress and behaviour.

Bachelor of Science (B.Sc) in Political Science – Prince Abubakar Audu University (2021-05 – 2024-08)