Chiamaka Ndife

Customer Service Executive with 4 years of experience delivering exceptional support in fast-paced environments. Proven ability to resolve customer inquiries efficiently, enhancing satisfaction and fostering loyalty. Adept at leveraging strong communication and problem-solving skills to contribute to team goals and improve service processes. Committed to driving positive customer experiences.

Aviation Security Officer - Chinua Achebe International Cargo Airport Umueri Anambra - Awka

(2022-01)

• Detected potential threats by utilizing advanced technology such as X-ray machines, Hand held metal detectors, Walk through metal detectors.
• Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
• Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
• Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
• Prevented unauthorized items from entering restricted areas by performing meticulous hand searches on selected luggage pieces when necessary.
• Completed comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibilities.
• Built strong communication skills when interacting with travelers from diverse cultural backgrounds, facilitating a smooth screening process.

Executive Assistant to the Zonal head - First City Monument Bank - Victoria Island Lagos

(2019-01 - 2021-12)

• Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Zonal heads, regional heads and other directors.
• Built and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Researched and updated all required materials needed for branch managers, zonal heads & senior managers.
• Created boardroom and courtroom multimedia presentations including video and text- sync depositions for enhanced understanding.
• Created itineraries, booked travel, and managed expenses for all branch managers within the zone to attend corporate conferences and retreats
• Led a team to organize events and retreats for staff members, promoting team-building activities and boosting morale within the workplace.

Customer Service Representative - Good Shepherd Group of Schools - Alimosho

(2017-01 - 2019-12)

• Processed and prepared memos, correspondence and other documents.
• Handled complaints and concerns of parents and teachers of the school.
• Performed administrative support tasks.
• Handled communications systems.
• Provided key administrative support to co-workers.
• Transmitted information or documents to parents, using computer, mail etc
• Greeted and welcomed visitors, assessed thier needs and directed them to the appropriate department to handle.
• Compiled and prepared reports for office meetings, distribution and filing.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Answered telephone enquiries from clients, parents and the public.
• Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of school management.
• Answered enquiries and addressed, resolved or escalated issues to the school management personnel to ensure parents satisfaction

Bachelor's Degree - Sociology - Madonna University Okija (2009-09 - 2013-09)