Okoye Favour

Results-oriented Administrative, Customer Service, and marketing Professional with 8+ years of experience supporting business operations, retail sales, staff coordination, and client support. Skilled in recruitment and training, sales performance monitoring, financial administration, complaint resolution, and daily office management. Seeking opportunities in administration, customer service, office coordination, and Customer Relationship Management (CRM).

Known for strong communication, organization, attention to detail, and the ability to manage multiple responsibilities efficiently to drive smooth business operations.

BANCASSURANCE COORDINATOR/ RETAIL SALES MANAGER - SANLAMALLIANZLIFE INSURANCE

(2024)

• Recruit, interview and onboard new staff to strengthen team capacity and business performance.
• Collaborate closely with the Area Bancassurance Manager (ABM} to coordinate and manage a sales unit
• Train and coach team members on sales activities, customer engagement and insurance products.
• Monitor area-wide sales performance, track individual and team results, and provide feedback.
• Coordinate team activities and support achievement of sales and business targets.
• Maintain strong relationships with customers and banking partners.

BANCASSURANCE ASSOCIATE - SANLAMALLIANZ LIFE INSURANCE

(2022 - 2024)

• Promoted and sold insurance products through bank branch networks to meet individual sales targets.
• Educated customers on insurance products, benefits and available solutions.
• Guided customers through product selection and supported informed purchasing decisions.
• Built and maintained positive customer relationships through follow-up and professional service.
• Supported branch-level business development and sales performance

ADMINISTRATIVE OFFICER/ CUSTOMER SERVICE SUPPORT - MORRENXRIS SUITES AND GARDEN

(2017 - 2022)

• Managed financial administration, accounting activities and payroll processing.
• Supported human resources activities, including staff hiring, onboarding and training.
• Handled guest complaints and service requests professionally and ensured timely resolution.
• Organized daily front desk operations and maintained smooth customer service delivery.
• Managed office calendars, prepared internal reports, processed correspondence and ordered office supplies.
• Maintained accurate records and supported day-to-day office operations.

Higher National Diploma (HND) - Marketing - Federal Polytechnic Oko, Anambra State