Chidi Uzoma

Customer-focused and results-oriented professional with experience in customer service, sales, front-desk operations, cash handling, administrative support, and client communication. Skilled at responding to customer enquiries, understanding customer needs, providing appropriate solutions, maintaining accurate records, and building positive customer relationships. Proficient in Microsoft Office, Excel, Google Sheets, email communication, and digital sales platforms.

Strong communicator with the ability to work independently, follow up with customers, and manage multiple tasks in a remote environment.

Network Marketing / Sales Representative at Oriflame Cosmetics (2023-05 – Present)

• Promote products and communicate with prospective and existing customers through digital channels.
• Respond to customer enquiries, provide product information, and recommend products based on customer needs.
• Follow up with prospective customers to encourage conversions and maintain customer relationships.
• Handle online sales activities and customer communication through social and digital platforms.
• Recruit, communicate with, and support team members while helping them understand sales and product processes.
• Maintain customer and sales-related information for follow-up and reporting.
• Build relationships with customers through consistent communication and service.

Administrative Assistant at De Basic Innovation School

• Provided administrative and customer-facing support to staff, parents, and other stakeholders.
• Managed schedules, appointments, reports, correspondence, and general office documentation.
• Used Google Calendar to organise schedules and introduced recurring reminders to reduce scheduling conflicts.
• Maintained accurate records and handled multiple administrative tasks while meeting deadlines.
• Communicated professionally with different stakeholders and responded to enquiries when required.
• Supported day-to-day office operations and helped ensure information was properly documented and accessible.

Cashier at Retail Business (2021-12 – 2022-10)

• Provided friendly and efficient customer service in a busy retail environment.
• Processed cash and POS transactions accurately and issued receipts.
• Responded to customer questions about products and provided appropriate recommendations.
• Assisted customers with their purchases and handled routine customer concerns professionally.
• Prepared and maintained sales-related records and reports.
• Balanced customer service with accuracy, speed, and attention to detail during busy periods.

Hotel Receptionist at Greywood Hotel, Owerri (2018-04 – 2018-11)

• Welcomed and assisted guests while providing professional front-desk customer service.
• Handled guest enquiries and provided information about hotel services.
• Assisted with guest check-in and settlement processes.
• Communicated with guests professionally and helped address their requests.
• Maintained a welcoming and organised front-desk environment.

B.Tech. in Geology – Federal University of Technology, Owerri (FUTO) (2025)

– National Youth Service Corps (NYSC)