Chidinma Andrew

Customer-focused and detail-oriented support professional with experience handling customer inquiries, resolving complaints, managing reservations, and delivering excellent service in fast-paced environments. Skilled in live chat support, multitasking, customer documentation, and troubleshooting customer concerns while maintaining professionalism under pressure. Strong communication and problem-solving abilities with a passion for improving customer experience and team collaboration.

Customer Service Representative at Black Diamond Hotel Lagos (2024-01 – 2026-12)

• Delivered professional customer support to guests through phone, email, and online communication platforms.
• Assisted customers with reservations, pricing inquiries, booking modifications, and cancellations.
• Resolved customer complaints efficiently while maintaining a calm and professional approach.
• Managed multiple customer requests simultaneously in a fast-paced hospitality environment.
• Maintained accurate customer records and reservation details to improve service efficiency.
• Escalated complex guest concerns to appropriate departments for prompt resolution.

Receptionist at Immaculate Golden Firm, Lagos (2023-01 – 2025-12)

• Managed appointment scheduling and front desk operations to ensure smooth daily workflows.
• Reduced customer waiting time through effective time management and organization.
• Drafted professional emails, letters, and internal communication documents.
• Assisted customers with inquiries and administrative concerns while maintaining service quality.
• Demonstrated strong multitasking skills by handling administrative and customer support duties simultaneously.

Bachelor's Degree in Education Biology – University of Nigeria Nsukka (2019-01 – 2023-12)