Chigere Chika Olivia

Dedicated and customer-focused Customer Service Representative with over 3 years of experience providing excellent customer support and building positive client relationships. Skilled in communication, problem-solving, conflict resolution, and delivering professional service that aligns with organizational goals and mission. Passionate about helping clients achieve satisfaction through efficient support, teamwork, and a commitment to excellence.

Proven ability to work in fast-paced environments while maintaining professionalism, empathy, and strong attention to detail.

Customer Support Assistant - BrightLink E-Commerce Solutions - Maryland City

(2025-01 - 2026-01)

• Provided virtual customer support for online shoppers via chat, email, and phone.
• Assisted customers with order processing, refunds, tracking, and product inquiries.
• Resolved complaints and ensured smooth customer service experience.
• Updated customer records and order details using CRM and online management tools.
• Worked closely with logistics and sales teams to ensure timely delivery and customer satisfaction.
• Maintained professionalism while handling multiple customer requests daily in a fast-paced environment.

Social Media Manager - GlowWave Digital Agency - Montréal

(2024-01 - 2025-01)

• Managed business social media accounts including Facebook, Instagram, and WhatsApp Business.
• Created and scheduled engaging content to increase audience engagement and brand visibility.
• Responded to customer messages, inquiries, and comments in a timely and professional manner.
• Monitored social media trends and optimized content strategies to improve reach and engagement.
• Assisted in building brand identity through consistent online communication and customer interaction.
• Collaborated with marketing teams to run online promotions and campaigns.

Virtual Customer Service Representative - Fashion Icon - Melbourne

(2023-01 - 2024-01)

• Provided professional customer support through email, phone calls, social media, and online messaging platforms.
• Assisted customers with product inquiries, order tracking, complaints, and service-related concerns.
• Maintained positive customer relationships by delivering timely and effective solutions.
• Handled customer records, orders, and account updates accurately using digital systems.
• Supported the company's mission and goals by ensuring excellent customer satisfaction and service delivery.
• Resolved customer issues professionally while maintaining empathy and strong communication skills.
• Collaborated with team members remotely to improve customer experience and operational efficiency.
• Managed multiple customer interactions effectively in a fast-paced virtual environment.

Bachelor's Degree - Education - University of Lagos (2019-01 - 2023-01)