Chioma Obiagwu

A dynamic, articulate and experienced customer service representative skilled in resolving customer inquires, providing product knowledge, offering exceptional services and providing solutions to workplace challenges.

Administrative Officer at HENRY HOPE ENGINEERING NIG LTD (2025-11 – Present)

• Providing administrative and operational support to ensure smooth daily office and project activities.
• Coordinate schedules, meetings, appointments, and communication between management, engineers, contractors, vendors, and clients.
• Prepare and maintain reports, official correspondence, project updates, and administrative documents.
• Manage filing systems, records, and document control to ensure accuracy and easy access to information.
• Support project coordination by tracking deadlines, deliverables, and team activities.
• Assist with logistics planning, including transportation arrangements, materials coordination, and site support.
• Monitor invoices, expenses, and project-related records to support budget tracking and financial reporting.
• Handling client and stakeholder communication professionally, ensuring timely responses and effective service delivery.
• Organize meetings, safety briefings, toolbox talks, and internal team engagements.
• Maintain compliance with company administrative procedures and Health, Safety, and Environment (HSE) requirements.
• Manage process improvements and support initiatives that enhance workplace efficiency and productivity.

Front Desk Officer at HOVA'S PLACE EYE CARE AND SURGERY CENTER (2023-08 – 2025-09)

• Answering incoming calls promptly and professionally, providing information, scheduling appointments, and addressing inquiries to ensure effective communication.
• Maintaining an organized and efficient front desk area, ensuring cleanliness and orderliness to enhance the overall appearance of the reception area.
• Assisting patients with completing necessary forms and paperwork accurately and efficiently, streamlining the check-in process and minimizing wait times.
• Coordinating patient appointments and managing the appointment calendar effectively to optimize scheduling and minimize conflicts.
• Liaising with medical staff and support teams to ensure seamless coordination of patient care and timely resolution of any issues or concerns.
• Monitoring and managing patient flow in the waiting area, addressing any delays or disruptions proactively to maintain efficiency and patient satisfaction.
• Responding to patient feedback and concerns promptly and professionally, taking appropriate action to address and resolve any issues or complaints.
• Continuously updating and maintaining patient records and databases accurately, ensuring confidentiality and compliance with privacy regulations.
• Collaborating with colleagues to identify opportunities for process improvement and implementing strategies to enhance front desk operations and customer service delivery.
• Participating in ongoing training and professional development activities to enhance skills and knowledge related to front desk responsibilities and customer service best practices.
• Acting as a liaison between patients and medical staff, facilitating communication and ensuring that patient needs and preferences are effectively communicated and addressed.

English Language Subject Tutor at ST.BRENDAN COLLEGE (2022-07 – 2023-07)

• Achieved a 15% improvement in students' average scores on standardized English Language assessments through targeted instructional interventions and differentiated learning strategies.
• Enhanced student engagement and participation by implementing interactive teaching methods, resulting in a 20% increase in classroom participation rates.
• Received consistently positive feedback from students and parents, with a satisfaction rating of 95% in end-of-term evaluations, indicating high levels of teaching effectiveness and rapport with stakeholders.
• Maintained meticulous records of student progress and assessment data, resulting in a 100% accuracy rate in grade reporting and academic documentation.
• Implemented formative and summative assessment tools to monitor student learning outcomes, resulting in a 10% increase in overall student proficiency levels over the academic year.
• Successfully supported struggling students through targeted remediation and academic support sessions, leading to a 25% reduction in the number of students at risk of failing English Language courses.
• Proactively communicated with parents and guardians through regular progress reports and parent-teacher conferences, fostering strong partnerships and engagement in students' educational journey.
• Implemented data-driven instructional decision-making processes, analyzing student assessment data to identify trends, areas for improvement, and effective teaching strategies, resulting in targeted instructional adjustments and improved student performance.
• Established clear learning objectives and expectations for students, fostering a sense of academic rigor and accountability while providing the necessary scaffolding and support to help students achieve their goals.

Cashier at WHITEWOOD PHARMACY (2021-04 – 2021-06)

• Ensured all merchandise received was promptly processed and accurately recorded, informing the pharmacist of any backorders and discontinuing non-stocked items as directed.
• Identified, interpreted, and meticulously recorded any risk management-related issues, promptly reporting them to the appropriate authorities.
• Logged sales transactions in the cash register, efficiently processed various forms of payment, and expertly bagged prescriptions for customers, ensuring a seamless checkout experience.
• Collaborated with the pharmacy team to maintain inventory accuracy, assisting with inventory management tasks such as stock rotation and shelf organization.
• Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting customers with product selection and information.
• Participated in ongoing training and development programs to enhance product knowledge, customer service skills, and overall job performance.
• Maintained a positive and cooperative working relationship with colleagues and management, fostering a supportive and collaborative team environment.
• Demonstrated reliability, punctuality, and a strong work ethic in performing cashier duties, consistently meeting or exceeding performance expectations.
• Adapted quickly to changes in workload, priorities, and procedures, effectively multitasking and managing competing demands in a fast-paced retail environment.
• Acted as a trusted resource for customers, providing accurate information on product availability, usage, and potential side effects, in line with pharmacy regulations and guidelines.

Bachelor of Science in Political Science – University of Nigeria, Nsukka (2021)

Senior School Certificate Examination – Hope Bay College (2015)