Administrative Officer at HENRY HOPE ENGINEERING NIG LTD (2025-11 – Present)
- Providing administrative and operational support to ensure smooth daily office and project activities.
- Coordinate schedules, meetings, appointments, and communication between management, engineers, contractors, vendors, and clients.
- Prepare and maintain reports, official correspondence, project updates, and administrative documents.
- Manage filing systems, records, and document control to ensure accuracy and easy access to information.
- Support project coordination by tracking deadlines, deliverables, and team activities.
- Assist with logistics planning, including transportation arrangements, materials coordination, and site support.
- Monitor invoices, expenses, and project-related records to support budget tracking and financial reporting.
- Handling client and stakeholder communication professionally, ensuring timely responses and effective service delivery.
- Organize meetings, safety briefings, toolbox talks, and internal team engagements.
- Maintain compliance with company administrative procedures and Health, Safety, and Environment (HSE) requirements.
- Manage process improvements and support initiatives that enhance workplace efficiency and productivity.
Front Desk Officer at HOVA'S PLACE EYE CARE AND SURGERY CENTER (2023-08 – 2025-09)
- Answering incoming calls promptly and professionally, providing information, scheduling appointments, and addressing inquiries to ensure effective communication.
- Maintaining an organized and efficient front desk area, ensuring cleanliness and orderliness to enhance the overall appearance of the reception area.
- Assisting patients with completing necessary forms and paperwork accurately and efficiently, streamlining the check-in process and minimizing wait times.
- Coordinating patient appointments and managing the appointment calendar effectively to optimize scheduling and minimize conflicts.
- Liaising with medical staff and support teams to ensure seamless coordination of patient care and timely resolution of any issues or concerns.
- Monitoring and managing patient flow in the waiting area, addressing any delays or disruptions proactively to maintain efficiency and patient satisfaction.
- Responding to patient feedback and concerns promptly and professionally, taking appropriate action to address and resolve any issues or complaints.
- Continuously updating and maintaining patient records and databases accurately, ensuring confidentiality and compliance with privacy regulations.
- Collaborating with colleagues to identify opportunities for process improvement and implementing strategies to enhance front desk operations and customer service delivery.
- Participating in ongoing training and professional development activities to enhance skills and knowledge related to front desk responsibilities and customer service best practices.
- Acting as a liaison between patients and medical staff, facilitating communication and ensuring that patient needs and preferences are effectively communicated and addressed.
English Language Subject Tutor at ST.BRENDAN COLLEGE (2022-07 – 2023-07)
- Achieved a 15% improvement in students' average scores on standardized English Language assessments through targeted instructional interventions and differentiated learning strategies.
- Enhanced student engagement and participation by implementing interactive teaching methods, resulting in a 20% increase in classroom participation rates.
- Received consistently positive feedback from students and parents, with a satisfaction rating of 95% in end-of-term evaluations, indicating high levels of teaching effectiveness and rapport with stakeholders.
- Maintained meticulous records of student progress and assessment data, resulting in a 100% accuracy rate in grade reporting and academic documentation.
- Implemented formative and summative assessment tools to monitor student learning outcomes, resulting in a 10% increase in overall student proficiency levels over the academic year.
- Successfully supported struggling students through targeted remediation and academic support sessions, leading to a 25% reduction in the number of students at risk of failing English Language courses.
- Proactively communicated with parents and guardians through regular progress reports and parent-teacher conferences, fostering strong partnerships and engagement in students' educational journey.
- Implemented data-driven instructional decision-making processes, analyzing student assessment data to identify trends, areas for improvement, and effective teaching strategies, resulting in targeted instructional adjustments and improved student performance.
- Established clear learning objectives and expectations for students, fostering a sense of academic rigor and accountability while providing the necessary scaffolding and support to help students achieve their goals.
Cashier at WHITEWOOD PHARMACY (2021-04 – 2021-06)
- Ensured all merchandise received was promptly processed and accurately recorded, informing the pharmacist of any backorders and discontinuing non-stocked items as directed.
- Identified, interpreted, and meticulously recorded any risk management-related issues, promptly reporting them to the appropriate authorities.
- Logged sales transactions in the cash register, efficiently processed various forms of payment, and expertly bagged prescriptions for customers, ensuring a seamless checkout experience.
- Collaborated with the pharmacy team to maintain inventory accuracy, assisting with inventory management tasks such as stock rotation and shelf organization.
- Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting customers with product selection and information.
- Participated in ongoing training and development programs to enhance product knowledge, customer service skills, and overall job performance.
- Maintained a positive and cooperative working relationship with colleagues and management, fostering a supportive and collaborative team environment.
- Demonstrated reliability, punctuality, and a strong work ethic in performing cashier duties, consistently meeting or exceeding performance expectations.
- Adapted quickly to changes in workload, priorities, and procedures, effectively multitasking and managing competing demands in a fast-paced retail environment.
- Acted as a trusted resource for customers, providing accurate information on product availability, usage, and potential side effects, in line with pharmacy regulations and guidelines.
