Clara Ifunaya

A highly motivated, organized, and detail-oriented individual with strong communication, interpersonal, analytical, and problem-solving skills. Proficient in Microsoft Word, Excel, and Google Workspace, with the ability to learn new systems quickly and adapt to dynamic work environments Adept at maintaining confidentiality, managing records, and delivering quality service. Seeking an entry-level banking role to support efficient operations and enhance customer satisfaction

CUSTOMER SERVICE at ZUKOCEANIC GLOBAL ASABA LAND AND SURVEY (2021-01 – 2023-12)

• Delivered exceptional customer service by responding promptly to customer inquiries and resolving complaints professionally.
• Built and maintained positive customer relationships through effective communication and active listening.
• Identified customer needs and provided appropriate product or service recommendations.
• Handled customer issues efficiently, ensuring high levels of customer satisfaction and retention.
• Maintained accurate customer records and followed up on service requests to ensure timely resolution.

LOAN SALES OFFICER (Bike & Tricycle Asset Financing) at VIBRANT MICRO-FINANCE BANK ISSELE AZAGBA (2023-01 – Present)

• Identified and acquired qualified customers for motorcycle and tricycle asset financing.
• Promoted loan products and educated prospective customers on financing terms, repayment plans, and eligibility requirements.
• Conducted customer profiling, KYC verification, and credit assessments to determine loan eligibility.
• Processed loan applications and ensured all required documentation was complete and compliant.
• Monitored customers' repayment performance and followed up on overdue repayments to minimize portfolio delinquency.

BANK TELLER at Access Bank (2023-01 – Present)

HIGHER NATIONAL DIPLOMA in BUSINESS ADMINISTRATION – DELTA STATE POLYTENIC OGWASHI-UKU (2022-01 – 2023-12)

ORDINARY NATIONAL DIPLOMA in ACCOUNTING – DELTA STATE POLYTENIC OGWASHI-UKU (2016-01 – 2017-12)

WEST AFRICAN SENIOR SCHOOL CERTIFICATE (WAEC) – Victory Secondary School, Ekor (2007-01 – 2013-12)