Raphael Ezugbor

Highly motivated with experience in providing technical assistance to customer and coworkers, possesses a solid understanding of network infrastructure, software and hardware, proven ability to work independently and collaboratively as part of a team to ensure customers satisfaction. Dedicated professional with experience providing technical support to end users in a corporate environment, proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues.

System maintenance and network configuration. Adapt in training user on new application and technologies, working with remote users and staying abreast of new development in the IT industry.

Information Technology Officer at Sonia Foods Industries Limited (2025-07 – Present)

• System and infrastructure management
• Install, configure, and maintain computer hardware, software, and networks.
• Manage and update network systems, including wireless equipment and servers.
• Perform routine maintenance and repairs on hardware.
• Evaluate and manage the organization's IT resources for cost-effectiveness.
• Technical support and troubleshooting
• Provide technical support to users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network problems.
• Assist users with issues like setting up new accounts, profiles, and passwords.
• Act as an escalation resource for complex technical problems.
• Security and data management
• Implement and maintain security measures, such as anti-virus software, firewalls, and data encryption.
• Perform regular data backups and ensure the integrity of databases.
• Monitor systems for security threats and respond to incidents.

Network Support Engineer at SimbaNET Nigeria Limited (2022-07 – 2025-07)

• Provide technical support to user by troubleshooting hardware and software issues.
• installed, configured, tested, maintained and upgraded computer system and network equipment
• deployed new PCs, laptop for user with OS installation and configuration of required application, and software
• installation of radios on telecoms mask.
• installation, configuration and maintenance of CCTV
• configuration of network switches and routers
• setting up LANs, and telecommunication network
• assisted in the design, implementation and management of LANs, WANs and WIFI network.
• Conducted routine preventative and corrective maintenance on active and passive network infrastructure (Generators, Rectifiers, Batteries, and RBS)

IT Support at Jetlink Limited (2017-09 – 2020-05)

• configured, maintained computer system, desktop PCs, laptop, printers, mobile devices and network devices.
• handled customers complaints and escalate issues according to procedures
• providing technical support across the company (this may be in person or over the phone call)
• monitoring and maintaining computer system on the network
• set up active directory exchange account for new users and group.

HND in Computer Engineering – Lagos State Polytechnic.

Ikorodu Lagos

State, Nigeria (2014)

OND in Computer Engineering – Lagos State Polytechnic.

Ikorodu Lagos

State, Nigeria (2010)

National Examination council (NECO) – Simawa high school Sagamu Ogun State Nigeria (2006)

First school Leaving Certificate – Anser-U-Deen Primary School, Ogijo Ogun State Nigeria (1999)