Cynthia Loveth
Customer Service and Telecommunications Support Professional
Hire this person
Send a job offer directly to this candidate
About
Dedicated and customer-focused professional with proven experience in customer service, telecommunications support, sales, and supervision. Skilled in handling customer inquiries, resolving complaints, building positive customer relationships, and working effectively in fast-paced environments. Strong communication, teamwork, and problem-solving abilities with a commitment to delivering excellent service and achieving organizational goals.
Experience
MTN Customer Care Representative - OZB Communication Limited (New Dawn)
(2022-01 - 2026-12)
- Assisted customers with SIM registration, SIM swap, data subscriptions, and account-related issues
- Handled customer complaints professionally and provided timely resolutions
- Educated customers on MTN products and services
- Maintained excellent customer relationships and service standards
- Worked effectively under pressure in a fast-paced environment
Supervisor - Jong Petroleum
(2017-01 - 2020-12)
- Supervised daily station operations and staff activities
- Attended to customers and ensured quality service delivery
- Managed sales records and monitored product availability
- Assisted in resolving customer complaints and operational issues
- Ensured cleanliness, orderliness, and smooth workflow within the station
Marketer - Dr. Igueodo Herbal Remedies
(2016-01 - 2017-12)
- Promoted herbal products to customers
- Built good customer relationships and increased product awareness
- Assisted customers with product information and recommendations
- Helped maintain sales targets and customer satisfaction
Education
Senior Secondary School Certificate (O'Level) - Comprehensive High School Udi/Abia (2015-12)
