Doris Ikechukwu

Customer support and travel operations professional with proven experience in remote administration, client relations, and travel coordination. Skilled in CRM systems, scheduling across time zones, and delivering high-quality customer experiences. Known for strong communication, empathy, and efficiency in fast-paced environments.

Freelance Virtual Assistant at Freelance (2025-01 – Present)

• Provided administrative support including email, scheduling, CRM updates, and documentation.
• Managed multi-time zone calendars and client communications.
• Improved scheduling efficiency by 30% and maintained 95% client satisfaction.

Travel & Operations Manager at Dreamport Travels & Tours (2026-01 – Present)

• Manage travel bookings, itineraries, and client consultations.
• Coordinated 300+ trips with 98% satisfaction.
• Reduced onboarding time by 25% through process improvements.

Customer Support at Spicesy Suya Foods & Beverages (2018-01 – 2022-12)

• Handled customer inquiries and transactions.
• Maintained high service standards and smooth operations.

ND in Business Administration – Federal Polytechnic Nekede (2015)