Daniel Ikpe

I am a detailed and proactive Virtual Assistant & Customer Support Specialist with experience managing administrative tasks, digital operations, customer relations, and workflow coordination. Proven ability to organize schedules, manage emails, maintain accurate records, and support business operations with strong multitasking, problem-solving, and communication skills. Tech-savvy professional skilled in Google Workspace, Microsoft Office, and CRM platforms, consistently delivering efficient support in fast-paced, remote environments.

Independent Sales Representative - Freelance Insurance Advisor at Self-Employed (2024-09 – Present)

• Generated consistent business opportunities through strategic prospecting, referrals, and market intelligence, contributing to increased client acquisition and revenue growth.
• Identified customer needs and recommended tailored insurance solutions, improving customer retention and long-term client relationships.
• Built and maintained strong customer relationships through proactive engagement, trust-building, and excellent service delivery.
• Conducted persuasive sales presentations, negotiated favorable terms, and independently closed high-value deals.
• Monitored market trends and competitor activities to refine sales strategies and improve market positioning.
• Maintained accurate customer records and followed up on leads effectively to improve conversion rates and customer satisfaction.

Head of Branch Operations/Customer Service Supervisor at ZENITH BANK PLC (2014-10 – 2024-07)

• Delivered a 95% customer satisfaction rate through timely responses, organized documentation, and effective communication across phone, email, and in-person channels.
• Maintained a 98% efficiency rating by managing high-volume transactions with strong attention to detail and minimal errors.
• Resolved 90% of complex issues within 24 hours through coordinated communication and follow-up with internal teams.
• Ensured 99.9% accuracy by meticulously verifying customer information, records, and process documentation.

Funds Transfer Officer/ Client Advisor at ZENITH BANK PLC (2012-01 – 2014-10)

• Delivered a 95% customer satisfaction rate through timely responses, organized documentation, and effective communication across phone, email, and in-person channels.
• Maintained a 98% efficiency rating by managing high-volume transactions with strong attention to detail and minimal errors.
• Resolved 90% of complex issues within 24 hours through coordinated communication and follow-up with internal teams.
• Ensured 99.9% accuracy by meticulously verifying customer information, records, and process documentation.

Bank Teller/Cash Officer at ZENITH BANK PLC (2005-03 – 2012-01)

• Delivered a 95% customer satisfaction score by managing inquiries, providing timely assistance, and maintaining professional communication.
• Maintained 100% accurate financial records by organizing documents, cross-checking data, and ensuring compliance.
• Improved transaction efficiency by 20% by streamlining repetitive tasks and optimizing workflow processes.
• Strengthened customer relationships by 25% through consistent follow-up, positive communication, and personalized assistance.

Master of Business Administration (MBA) in Entrepreneurship and operations management – University of Ibadan

Bachelor of Science (B.Sc.) in Management Studies – Usmanu Danfodiyo University