Daniel Ujemu
Experienced hospitality professional with hands on experience in hotel operations
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About
Experienced hospitality professional with hands on experience in hotel operations, including front desk services, guest relations, housekeeping coordination and food & beverage support. Skilled in delivering excellent customer service handling guest enquiry and complaint and maintaining high service standards to ensure guest satisfaction.
Experience
Waiter - Parkinn by Radisson
(2023-01 - 2025-12)
- Welcomed guests and showed them to their tables.
- Received menus and explaining dishes or specials.
- Recorded food and beverage orders accurately.
- Delivered orders promptly and professionally.
- Ensured guests are satisfied and attended to their needs.
- Resolved customer concerns politely and efficiently.
- Presented the check and processing payments.
- Arranged tables before service and cleaning them afterward.
- Coordinated orders and special requests with the kitchen and bar.
Administrative Officer - Continental Hotel
(2021-01 - 2023-12)
- Managed administrative operations to ensure smooth hotel activities.
- Assisted with staff scheduling, attendance tracking manually.
- Ensure compliance with hotel policies and procedures.
- Responded professionally to guest inquires and administrative request.
Supervisor - Super Food Eatery
(2019-01 - 2021-12)
- Ensure excellent customer service and promptly resolve customer's complaints.
- Supervise daily operations of the eatery and ensure smooth workflow.
- Assign duties and monitor staff performance.
- Manage stock levels, supplies and report shortages to management.
- Ensure compliance with company's policies.
Production Staff - Sweet Sensation
(2016-01 - 2019-12)
- Assist with pending and closing production duties.
- Ensure proper storage of ingredients and finished products.
- Work with team members to meet with customers demands on peak periods.
- Monitor raw materials and report shortages and wastage.
Bar-man - Bellagio Bar and Lounge
(2014-01 - 2016-12)
- Mix and prepare cocktails and beverages according to recipe
- Maintain cleanliness of the bar counter, shelves and equipment.
- Monitor and report low stock or damaged items.
Education
BSC - International Relations Studies - National Open University, Abeokuta, Ogun (2020-01 - 2023-12)
OND - Mass Communication - MoshoodAbiolaPolytechnic, Abeokuta, Ogun (2014-01 - 2016-12)
Proficiency Diploma - Delta State University, Abraka (2010-01 - 2012-12)
SSCE - Jeno Grammar School (2004-01 - 2010-12)
FSLC - St Gregs Nursery & Primary School, Surulere, Lagos (1999-01 - 2024-12)
