David Kama

Results-driven Sales and Customer Success Specialist with over 3 years of experience in digital learning, B2B client engagement, CRM-based lead management, and remote onboarding. Proven record of exceeding KPIs, enhancing customer satisfaction, and supporting education-focused platforms. Currently transitioning into Data Analysis with growing skills in Excel, SQL, Power BI, and Python. Passionate about using data to drive decision-making and support growth.

Online Learning Consultant - Learning Impact Model Nigeria Ltd - Hybrid

(2024-08 - 2025-05)

• Onboarded over 500 users to Online Efiko LMS and supported enterprise sales pipeline.
• Followed up on proposals with EKEDC and Ministry of Works (EPV), achieving a 15% engagement increase.
• Uploaded digital learning games to new Learning Support App (LSA).
• Delivered virtual demos and managed client support through WhatsApp and Zoom.
• Maintained CRM records and weekly reports using Freshsales.
• Promoted subscription-based learning products across educational sectors.
• Developed customized client outreach strategies, increasing response rate by 30%.
• Built relationships with HR professionals across institutions, contributing to steady lead inflow.
• Trained two new team members on LMS features, boosting team delivery speed.

Customer Service Representative - uLesson Group - Remote

(2023-03 - 2024-03)

• Handled multichannel support for users and resolved 100+ weekly inquiries.
• Exceeded upselling targets by 20% across 5 months.
• Used Freshdesk to track issues and customer feedback for product teams.
• Delivered product demos and user education virtually.
• Recognized as 'Customer Service Star' of the quarter for consistent excellence.
• Reduced average issue resolution time by 35% through improved communication templates.
• Maintained 95%+ satisfaction score based on user follow-up surveys.

Telesales Representative - Sainana Resources - Yola

(2021-01 - 2023-02)

• Generated and qualified over 2,000 leads through cold calling and follow-up.
• Achieved a 25% sales conversion rate by tailoring pitches to customer needs.
• Created and maintained a daily sales activity log, improving reporting accuracy.
• Collaborated with the marketing team to align product messaging and boost outreach.
• Trained two new telesales interns, improving onboarding efficiency by 30%.
• Consistently exceeded weekly call targets and helped retain key accounts.

B.Tech - Information Management Technology - Modibbo Adama University of Technology, Yola (2014 - 2019)