Divine Olanrewaju
IT Support and Network Engineer
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About
IT Support and Network Engineer with over four (4) years of experience providing technical support, administering IT infrastructure, and maintaining enterprise networks. Experienced in troubleshooting hardware, software, and connectivity issues, managing LAN/WAN and Wi-Fi networks, administering Windows environments, implementing cybersecurity measures, and supporting business-critical systems. Possesses hands-on experience in network administration, endpoint support, user account management, system monitoring, and vendor coordination.
Proven ability to improve system reliability, resolve complex technical issues, and deliver exceptional support to end users in fast-paced environments.
Experience
Network Support Engineer at MangoNet Integrated Technologies Limited (2024-01 – Present)
- Provide first and second-line technical support for hardware, software, and network-related incidents.
- Install, configure, and maintain computers, printers, routers, switches, wireless access points, and network infrastructure.
- Monitor and troubleshoot LAN/WAN connectivity issues to ensure maximum uptime and service availability.
- Configure and administer DHCP, DNS, NAT, and VPN services.
- Perform preventive maintenance and implement system upgrades to improve reliability and performance.
- Monitor infrastructure using SolarWinds and Nagios and perform packet analysis using Wireshark.
- Configure and maintain firewall policies and security controls to protect business systems.
- Liaise with internet service providers and third-party vendors to resolve service disruptions and technical issues.
- Maintain technical documentation, network diagrams, configuration records, and asset inventories.
- Support business users with technical issues and ensure timely resolution of service requests.
- Participate in infrastructure improvement initiatives and recommend solutions that improve operational efficiency.
- Improved network availability through proactive monitoring and incident management.
- Reduced service downtime by implementing preventive maintenance procedures.
- Successfully deployed secure VPN solutions to support remote connectivity.
- Strengthened network security through firewall configuration and access control implementation.
Network Support Engineer at MangoNet Integrated Technologies Limited (2021-05 – 2021-10)
INTERSHIP
National Youth Service Corp at ABC Capital Limited (2023-03 – 2023-12)
Education
Bachelor of Science in Information Technology – Anchor University, Lagos, Nigeria (2017-01 – 2022-12)
Post Graduate Diploma in Information Technology – National Open University of Nigeria (2026-01)
