Wankel Ofili

Hospitality Manager with 11+ years leading day-to-day operations, guest experience and team performance across multi-unit hotels, resorts and leisure properties. Proven record of raising service standards, improving occupancy and facility utilisation, and building the systems, SOPs and staff training that keep operations consistent at scale. Skilled at managing budgets, vendor relationships and cross-departmental teams while working closely with ownership and executive leadership on growth strategy.

Combines strong operational discipline with a marketing and brand background, giving an edge in driving both guest satisfaction and revenue performance.

General Manager Consultant / Head of Operations & Strategy at King Paddy Hotels & Resorts (2026 – Present)

Multi-unit hospitality & entertainment destination

• Oversee day-to-day operations and business expansion strategy across a multi-unit hospitality and entertainment portfolio, aligning guest experience with revenue growth objectives.
• Advise executive leadership on operational and growth opportunities; report performance against KPIs at group level.
• Lead stakeholder engagement and partnership development; implement performance frameworks and reporting standards across all units.

General Manager, Corporate Branding & Business Development at Rose Group of Companies (2023 – 2025)

Diversified hospitality & entertainment group

• Directed business development, brand and marketing strategy across multiple business units, building operating standards and guest experience consistency from the ground up.
• Built strategic partnerships with event planners, media organisations, entertainers and corporate clients, driving campaigns that grew patronage and revenue.
• Led cross-functional teams and established systems supporting operational scalability and consistency group-wide.

Head of Management / Business Development Consultant at Lekki Oxford Hotel (2020 – 2022)

72-room property with executive suites & event lounge

• Advised executive leadership on operations, growth strategy, market positioning and guest experience improvements.
• Improved service delivery through process optimisation and developed partnerships that expanded revenue potential.

Assistant Manager / Hotel Operations Supervisor at Benny Hotels & Suites (2018 – 2020)

• Supervised guest-facing operations across departments, maintaining service quality and consistent brand experience on a day-to-day basis.

Marketing & Sales Manager at Villa Park Hotels & Suites (2016 – 2018)

Premium suites, event centre, nightclub & lounge

• Directed marketing strategy for customer acquisition, brand visibility and revenue growth; built partnerships with media houses, promoters and corporates.
• Created promotional campaigns and entertainment programming that grew customer traffic and facility utilisation.

Management Trainee at Ekuvek Hotels & Suites (2015 – 2016)

• Completed rotational management training across hospitality operations, customer service and business functions.

B.Sc. in Strategic & Corporate Communication – Lagos State University (LASU) (2010 – 2014)

NYSC (2014 – 2015)