Ebunlomo Olajide

I am a dedicated and results-driven professional with experience in administration, customer service, and team leadership. I valve collaboration and strive to achieve goals efficiently while delivering high-quality outcomes. With strong organizational and communication skills, I perform effectively and contribute meaningfully to the team success. I am eager to bring my skills, reliability, and leadership experience to a dynamic and goal-oriented organization

Outbound Agent at Carlcare Development of Nigeria (2024-03 – Present)

• Conducted surveys to collect customer feedback and insights.
• Followed up with customers after calls to ensure satisfaction and resolve any outstanding issues.
• Researched and learned about new products and services to better assist customers. Made outbound calls to customer to provide information and answer questions.
• Handled customer objections and complaints with tact and diplomacy. Managed a high call volume while maintaining professionalism and composure.

Team leader - Credit Risk Analysis (Loan Recovery Officer) at Newedge Finance Ltd (2021-05 – 2024-01)

• Analyzing Credit risk to avoid bad debts.
• Contacted customers and informing them of their overdue bills.
• Developed Sustainable debt collections strategy and payment plans.
• Write final notice warning to customers when paying are not being made.
• Negotiated settlement to receive payment on a certain percentage of the debts.

Executive Secretary at Watchshop Ltd (2020-06 – 2021-04)

• Acted as a first point of contact.
• Received correspondence and Phone Calls
• Implemented and maintained procedures / administrative systems.
• Prepared reports, presentations.
• Kept record of sales and restocked the store accordingly.

Assistant Lecturer (NYSC) Department of Political Science at Emmanuel Alayande College of Education (2019-02 – 2020-03)

• Assisted in delivering lectures to students.
• Supervised examinations for various levels in the department.
• Assisted in marking examination scripts.
• Data entry on excel work sheets and documentation on work tools.
• Carried out any other duties assigned by the senior lecturers from time to time.

Class Teacher (Teaching Practice) at Methodist Middle School (2016-09 – 2016-12)

• Prepared schemes of work and lesson plans.
• Ensured proper coordination of the classroom.
• Taught students' various aspect of civic education according to curriculum.

Bachelor in Political Science Education – Osun State University, Ipetu-Ijesa, Osun State (2014-09 – 2018-07)

– Federal Government Girls College Ipetumodu (2009-09 – 2014-07)