Edaki Isaiah

Professional and customer-focused Customer Representative with extensive experience in customer service, customer support, complaint resolution, and relationship management. Experienced in responding to emails, handling inbound and outbound calls, escalating unresolved customer concerns, and maintaining excellent communication with clients. Strong ability to work under pressure, manage customer expectations, and provide efficient solutions while maintaining professionalism and customer satisfaction.

Customer Representative at Multi Choicechoice (2021-02 – 2025-04)

• Responded promptly to customer inquiries via email, telephone calls, and online communication channels.
• Handled customer complaints professionally and ensured timely resolution of issues.
• Escalated unresolved or complex customer concerns to relevant departments for proper action.
• Maintained accurate customer records and documented interactions.
• Followed up on pending customer requests and ensured customer satisfaction.
• Assisted customers with service-related information and account inquiries.
• Worked closely with internal teams to improve customer experience and service delivery.

Customer service representative at TLOAN (2022-06 – 2025-01)

• Responded to customer emails and handled incoming customer calls professionally.
• Assisted customers with inquiries, account concerns, and complaints.
• Escalated urgent customer issues to supervisors and relevant departments.
• Maintained professional communication while ensuring customer satisfaction.
• Recorded customer interactions and updated customer information in company systems.
• Ensured prompt follow-up on unresolved customer requests.

Customer support representative at AIRTEL (2016-02 – 2018-06)

• Utilised CRM software efficiently for tracking interactions and managing data.
• Adhered strictly to company policies whilst dealing with customers' requests or complaints.
• Achieved excellent service with good listening skills and empathy.
• Conducted outbound calls for follow ups or issue resolutions.
• Provided product information to enhance customers' understanding of the products.
• Improved customer satisfaction by resolving complaints in a timely manner.

Bachelor of Science in Political Science – NIGER DELTA UNIVERSITY (2009-04 – 2014-08)

Senior Secondary School Certificate in SSCE – CREATIVE DEMONSTRATIVE COLLEAGE (2003-09 – 2008-06)