Edem Archibong

I have over 10 years' experience as a Business analyst in business planning, strategy analysis, elicitation, requirement gathering and stakeholder management.

I have improved sales, optimized processes and improved operational excellence in the Energy sector and in the E-commerce space.

I have experience in Data Analytics, Data Mining and Data Visualization

Sr Business Analyst

Ikeja Electric, June 2021 – Present

Provided insights into customer and market segmentation, customer behavior, energy accounting, and business efficiency KPIs generating and presenting periodic reports to different levels of management. Championed a successful data accuracy and integrity campaign exercise resulting to more detailed and reliable granular analysis of business performance. 

• Develop localized strategies for commercial operations outlets based on data and SWOT analysis of the outlets. 
• Developed operational and revenue targets for outlets based on market projections, budget and potential performance. 
• Facilitated monthly performance reviews of branch managers, team leads and field staff. Trained and facilitated learning sessions for commercial field staff on business processes.
• Provided insights for performance improvement that directly resulted in 37.4% increase in revenue ($1M) over a period of nine months.
• Designed and deployed revenue collection outsourcing model that successfully improved low-performing areas by 40%.
• Redesigned and automated eight major commercial operations processes, improving overall efficiency by 15%.
• Generated and presented monthly and quarterly reports to C-level management. These reports provided insights into Customer and Market segmentation, Customer behaviour and response, Energy Accounting, Business Efficiency Key Performance Indicators.

Bsc Mathematics and Statistics

Certified Business Analysis Professional (CBAP)