Elizabeth Edegba

Exceptionally organised and proactive Executive Assistant with 3+ years of experience supporting business operations, managing executive priorities, and driving projects from planning to execution. Proven ability to coordinate meetings and company initiatives, follow up with team members to ensure deadlines are met, write clear professional communications, and manage relationships with partners, vendors, and clients. A strong writer, fast learner, and reliable operator who thrives in startup environments — identifying problems before they escalate and taking full ownership of responsibilities with minimal supervision.

Executive Assistant & Operations Manager at Torthhi Tourism International Ltd (2024-01 – Present)

• Managed the CEO's priorities, coordinated meetings, and ensured all key projects and client engagements moved forward on schedule
• Followed up with team members and clients daily to ensure deadlines were met and nothing fell through the cracks
• Wrote and managed all executive correspondence — emails, documents, client communications, and presentations — maintaining a clear and professional tone at all times
• Created and continuously improved operational systems and processes to keep the business running efficiently as it scaled
• Managed relationships with partners, vendors, and clients across multiple countries including the UK, US, Canada, Australia, Germany, and Ireland
• Conducted research on destination countries, visa processes, and relocation requirements — preparing detailed reports and briefings for management
• Identified operational problems early and resolved them proactively before they became emergencies
• Supported onboarding of new clients and team members, ensuring a smooth and professional experience from day one
• Took full ownership of special projects from planning through to execution with minimal supervision

CRM Specialist & Client Relations at Hybrid Exchange (2022-01 – 2024-12)

• Managed high volumes of client communications across email, live chat, and phone — serving as the primary point of contact for all enquiries
• Prepared and maintained accurate client records, spreadsheets, and operational reports for management review
• Coordinated with internal teams to resolve issues, meet deadlines, and deliver consistent client outcomes
• Identified recurring client pain points and recommended process improvements to the operations team
• De-escalated difficult situations professionally, protecting the organisation's reputation and client relationships

Administrative & Operations Support at Timauto Cars Limited (2023-01 – 2024-12)

(NYSC)

• Supported the operations team with scheduling, client onboarding documentation, and business correspondence
• Prepared investor-facing reports, business documents, and client-facing presentations
• Managed contact databases and ensured all administrative records were accurate and up to date

B.Sc. in Biology Education – University of Benin (2024-01)

Professional Certificate in Digital Marketing & Social Media Management