Elizabeth Peter

Customer service professional experienced in responding to client inquiries across phone, email, and chat within a fast-paced fintech environment. Skilled at documenting customer interactions and case outcomes, escalating complex issues to the appropriate department, and following up consistently until full resolution. Hands-on background processing cryptocurrency and fiat transactions (Bitcoin, USDT) has built strong accuracy, clear communication, and a dependable, ownership-driven approach to client support.

Payment Officer & Customer Service Representative - Bluewaves Multipurpose Business Limited

(2026-05)

• Respond to customer inquiries across phone, email, and chat regarding cryptocurrency and bank transactions, resolving issues to ensure a smooth, trust-based experience.
• Escalate complex or compliance-related cases to Operations and Compliance for specialist review and resolution.
• Document customer interactions, case details, and outcomes accurately in internal systems, in line with financial and compliance procedures.
• Follow up on unresolved cases until full resolution, providing clients with real-time transaction status updates.
• Process daily cryptocurrency and bank transactions, executing accurate, on-time transfers for clients selling Bitcoin and USDT.

Marketing Assistant (Remote, Part-Time) & Independent Copywriter - Self-Employed

(2025)

• Write and edit client-facing content across digital platforms, translating technical or complex ideas into clear, audience-appropriate messaging.
• Conduct research to inform content and ensure accuracy before publication.
• Organize projects, drafts, and references to manage multiple deliverables efficiently under deadline pressure.

Administrative & Operations Assistant - Campus-Based Organization

(2024 - 2025)

• Supported daily administrative operations and internal coordination across teams, ensuring smooth execution of programs.
• Managed records, documentation, scheduling, and follow-up correspondence with accuracy.
• Provided planning and operational support to drive organizational activities forward.

B.Sc. - Entrepreneurial Studies - Federal University of Agriculture, Abeokuta (FUNAAB) (2021 - 2025)