Emmanuel Ani

I'm a highly skilled IT helpdesk specialist with over 4 years experience. My love for problem solving has been one of the things that has helped me move up in my career and helped me standout as one of the best in my field. The fact that I never had to give up on finding solutions to a challenge has been something that has helped me improve my skills. I love the fact that I can handle different projects and deliver on time.

In my current role, I oversee the planning, maintenance and implementation of IT systems, services, diagnosing and resolving both hardware and software issues onsite and remotely. I have reputation for delivering quick and efficient IT support while maintaining exceptional communication skills.

I hold a bachelor's degree in Computer Science and have professional certificates in Web 3.0, Cyber Security, Remote Graduate Internships, Tax Virtual Assistance etc.

I'm seeking opportunity in a company that values the impact of modern technology, a place that can help me leverage my skills to impact the organization.

2021– Date: Daily Need Distributors Limited (FMCG Industry)

Plot 800,Waziri H. Ahmed Crescent Cadastral Zone C16, Idu Industrial Area & Extension District, Abuja

Position: IT Support Officer (Onsite & Remote)

Responsibility

• Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required.
• Organizing meetings using Google meets, zoom etc. and making presentation using charts and graphs to track the company’s progress 
• Deploying and inspecting IT network systems.
• Responding promptly to IT support requests from employees through anydesk, email, phone calls, MS Teams, ticketing system, etc.
• Monitoring the performance and capacity of computer systems.
• Performing regular checks on network, hardware and software.
• Responding to network alerts and hardware malfunctions.
• Tracking and documenting network issues and compiling incident reports.
• Responding to user requests and providing feedbacks.
• Managing system backups and network security protocols.
• IT Helpdesk to the company’s 7 offices onsite and remotely using anydesk
• Hardware maintenance (systems, copiers and printers) and software and installation
• Training of new employees 

2015 – 2019: National Open University of Nigeria (NOUN) Abuja 

(B. Sc. Computer Science)

• Introduction to Web 3.0
• Cyber Security
• CompTIA Network Certificate
• Graduate Internship in International Development
• Tax Virtual Experience (Completion Certificate)